Onsite Endpoint Support Technician

Mass General Brigham (Enterprise Services); Northampton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an onsite Technical Support role in Northampton, MA to assist with setup, maintenance, and removal of technical equipment for employees and end users. The position emphasizes hands-on troubleshooting and customer service in a healthcare setting.

Responsibilities include installing equipment, diagnosing issues, and documenting resolutions while maintaining inventory and knowledge sharing with colleagues.

Qualifications

• 1 year of Customer service experience required.
• High School Diploma or Equivalent.
• Ability to multitask and prioritize work demands.
• Good interpersonal and communication skills.
• General knowledge of desktop and laptop computers, printers, and other computing equipment.
• Proficiency with associated technical systems and software.
• Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.

Responsibilities

• Set up, install, transport, and decommission computers and other technical equipment.
• Troubleshoot hardware, software, application, and telecommunications issues.
• Run diagnostic tests to identify problems and determine appropriate solutions.
• Provide timely and professional technical support to end users.
• Complete technical installations and assignments based on project schedules and layout diagrams.
• Track technical issues and clearly document solutions and resolutions.
• Monitor equipment and accessory inventory to ensure supplies are available when needed.
• Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
• Balance hands-on technical work with direct customer support in a fast-moving environment.

Skills

Multitask

Communication

General computing knowledge

Technical systems & software

Mac OS familiarity

Office 365 proficiency

Phone systems

Education

High School Diploma or Equivalent

Job description

Mass General Brigham Incorporated is seeking an onsite Technical Support role in Northampton, MA to assist with setup, maintenance, and removal of technical equipment for employees and end users. The position emphasizes hands-on troubleshooting and customer service in a healthcare setting.

Responsibilities include installing equipment, diagnosing issues, and documenting resolutions while maintaining inventory and knowledge sharing with colleagues.