Onsite IT Support & Training Coordinator

Comprehensive Healthcare

Yakima (WA)

On-site

USD 42,000 - 57,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

Comprehensive Healthcare seeks a Help Desk Coordinator to provide frontline support for staff on computer, phone, and training issues. You will enter issue data, triage, and escalate when needed, ensuring timely resolution and effective user assistance.

This in-person role requires strong customer service and technical knowledge, with duties including account management, email distribution control, and training attendance tracking. Monday to Friday, 8 AM–5 PM, no remote work.

Qualifications

High school diploma or equivalent required.
Three years of related experience or an equivalent combination of education and experience.

Responsibilities

Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Tracks and monitors the problem to ensure a timely resolution.
Coordinates with others to resolve problems if necessary.
Leads and directs the work of others as needed.
Manages user system accounts for password and team changes.
Manages distribution lists for email server.
Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.
Serves as recorder for the team at official meetings.
Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.
Provides tutorial and classroom instruction to customers as needed.