Help Desk Coordinator

Paycom; Yakima (WA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

Comprehensive Healthcare seeks a Help Desk Coordinator to provide frontline support for staff on computer, phone, and training issues. You will enter issue data, triage, and escalate when needed, ensuring timely resolution and effective user assistance.

This in-person role requires strong customer service and technical knowledge, with duties including account management, email distribution control, and training attendance tracking. Monday to Friday, 8 AM–5 PM, no remote work.

Qualifications

• High school diploma or equivalent required.
• Three years of related experience or an equivalent combination of education and experience.

Responsibilities

• Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Tracks and monitors the problem to ensure a timely resolution.
• Coordinates with others to resolve problems if necessary.
• Leads and directs the work of others as needed.
• Manages user system accounts for password and team changes.
• Manages distribution lists for email server.
• Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.
• Serves as recorder for the team at official meetings.
• Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.
• Provides tutorial and classroom instruction to customers as needed.

Skills

Customer service

Help desk

Phone support

Email support

Training delivery

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Who is Comprehensive Healthcare?Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.What are we looking for in a Help Desk Coordinator?Using strong customer service skills, answers phone, walk-in and email requests from staff for support of computer, phone and training issues. Submits data of the issue into the Help Desk database and if unable to solve the issue, assigns to the appropriate staff member.SCHEDULE: Monday - Friday ; 8AM-5PMThis is an in-person position at the posted location; remote or hybrid work is not available.Applicants must be authorized to work in the U.S without the need for current or future visa sponsorship; H-1B visa sponsorship is not offered.Help Desk Coordinator duties may include:Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.Tracks and monitors the problem to ensure a timely resolution. Coordinates with others to resolve problems if necessary.Leads and directs the work of others as needed.Manages user system accounts for password and team changes.Manages distribution lists for email server.Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.Serves as recorder for the team at official meetings.Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.Provides tutorial and classroom instruction to customers as needed.Qualifications:High school diploma or equivalentThree years of related experience or an equivalent combination of education and experience.What Comprehensive Healthcare Can Offer YouTraining and DevelopmentA variety of career opportunities in a wide range of settings with room for mobility and promotionRegular training opportunities including support, supervision, and consultation in implementing evidence-based services and programsInnovative Program & ServicesA strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environmentInnovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environmentJoint Commission-accredited organization committed to continuous quality improvementEstablished partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and servicesExcellent BenefitsCompetitive salaries within our communities and industryHealthcare coverage for employee and qualified family membersGenerous vacation, paid holiday and sick leave policiesAccess to Employee Assistance Program servicesAgency-funded retirement plan with contributions equal to 5% of compensationAdditional retirement investment opportunities with a 50% investment match of up to 4% of compensationAgency-funded life and disability insurance programSite eligibility for student loan repayment programs including National Health Service Corps, Nurse Corps, and various state-run programsEqual Opportunity EmployerComprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.