IT Support & Service Coordinator I — On‑Site

bannerhealth; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health is seeking an entry-level IT Coordinator I to provide front-line support for staff, manage help desk tickets, and assist with deployment, maintenance, and testing of desktops, mobile devices and networked equipment. The role is on-site with 8AM-5PM hours, Monday–Friday, in Colorado.

Ideal candidates will have an Associate degree or two years of relevant experience, strong teamwork and customer service skills, and proficiency with Office 365 applications.

Qualifications

• Associate's degree or two years of relevant experience.
• Strong work ethic and initiative to work well in a team.
• Strong organizational, customer service, communication and presentation skills.
• Knowledge of desktop, mobile devices and network connectivity.
• Experience with Microsoft Office O365 applications.

Responsibilities

• Provide front-line IT support for staff and manage help desk tickets.
• Assist with deployment, maintenance, and troubleshooting of desktops, mobiles and networked devices.
• Review, prioritize and respond to service requests in the service management system.
• Lead workflow of customer service requests and provide user-level IT support.
• Create vendor quotes and assist in procurement and budget projections.
• Manage IT assets and stock, ensuring proper tracking and ordering.
• Recommend solutions to meet customer, department or facility needs.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem solving

Education

Associate degree

Tools

Office 365

Desktop/mobile/network tech

Job description

Banner Health is seeking an entry-level IT Coordinator I to provide front-line support for staff, manage help desk tickets, and assist with deployment, maintenance, and testing of desktops, mobile devices and networked equipment. The role is on-site with 8AM-5PM hours, Monday–Friday, in Colorado.

Ideal candidates will have an Associate degree or two years of relevant experience, strong teamwork and customer service skills, and proficiency with Office 365 applications.