Onsite IT Support Technician - Windows & Microsoft 365

Rice Companies Inc; Sauk Rapids (MN); On-site; USD 53,000 - 63,000; Full time

Job summary

Rice Companies Inc is seeking an IT Help Desk Technician to support day-to-day technology needs for office and project locations. The role covers troubleshooting Windows, Microsoft 365, and connectivity, with on-site work at the main office and remote assistance to other sites.

The ideal candidate has 1–3 years of IT help desk experience, an associate degree or equivalent, and strong customer service skills. Training and growth opportunities are available in a hands-on environment.

Qualifications

• 1-3 years of help desk, desktop support, technical support, or similar end-user IT experience.
• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent hands-on experience, training, or relevant certifications will also be considered.
• Hands-on experience troubleshooting Windows computers, hardware, peripherals, and Microsoft 365.
• Basic networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, and VPNs.
• Independent problem solving and knowing when to ask for help or escalate.
• Strong customer-service and communication skills, including the ability to explain technology to non-technical users.
• Good organization and follow-through when managing multiple support requests.
• Experience with Active Directory and Microsoft Entra ID is a plus.

Responsibilities

• Provide friendly, responsive IT support in person, by phone, email, and remote-support tools.
• Troubleshoot and resolve Windows, Microsoft 365, Outlook, Teams, workstation, mobile device, printer, peripheral, and business-application issues.
• Diagnose common Wi-Fi, VPN, network connectivity, and user-access problems.
• Prioritize support requests based on urgency and business impact and keep Team Members informed through resolution.
• Research unfamiliar issues and work with vendors or escalate more complex problems when appropriate.
• Configure and deploy laptops, desktops, monitors, mobile devices, printers, and peripherals.
• Create, modify, disable, and troubleshoot accounts in Active Directory and Microsoft Entra ID.
• Maintain accurate equipment inventory, asset records, and warranty information.
• Coordinate approved repairs, replacements, warranty service, and equipment purchases.
• Securely decommission equipment following established procedures.
• Maintain tickets and knowledge-base documentation.
• Help Team Members understand technology through practical instruction.
• Identify recurring problems and suggest improvements to support processes and configurations.

Skills

Windows troubleshooting

Customer service

Communication skills

Problem solving

Time management

Education

Associate degree in Information Technology/Computer Science or related field

Equivalent hands-on experience or certifications

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

VPN

Remote-support tools

Job description

Rice Companies Inc is seeking an IT Help Desk Technician to support day-to-day technology needs for office and project locations. The role covers troubleshooting Windows, Microsoft 365, and connectivity, with on-site work at the main office and remote assistance to other sites.

The ideal candidate has 1–3 years of IT help desk experience, an associate degree or equivalent, and strong customer service skills. Training and growth opportunities are available in a hands-on environment.