Onsite Desktop Support Technician — Frederick, MD

Brooklyn Arts Council; Frederick (MD); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Employer-Paid Life Insurance

Employer-Paid Short-Term and Long-Term

401(k)

Paid Time Off (PTO) with Vacation, PTO

Educational Assistance

Job summary

BRMi is seeking a Desktop Support Technician to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. The role covers installing, configuring, maintaining, and troubleshooting computer hardware, software, and peripherals to support daily operations across a large campus.

The ideal candidate has foundational knowledge of Windows and macOS, with strong customer service and documentation skills.

Qualifications

• Foundational knowledge of Windows and macOS operating systems.
• Experience with desktop hardware, printers, monitors, and peripherals.
• Ability to diagnose routine technical issues and document steps taken.
• Excellent patient communication and customer service skills.
• Willingness to work full-time on-site and lift equipment up to 50 pounds.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, monitors, printers, and peripherals.
• Set up computing equipment and connect devices per end-user requirements.
• Troubleshoot hardware, software, Windows and macOS issues using a systematic approach.
• Diagnose and resolve routine problems and escalate complex issues as needed.
• Install, configure, and troubleshoot software and OS components.
• Configure network drive mappings, printer connections, and workstation settings.
• Deliver and install computing equipment across offices and campuses.
• Respond promptly to support requests and assist end users.
• Document service requests, steps taken, and resolutions in the ticketing system.
• Communicate professionally with end users via email, chat, phone, and in person.

Skills

Windows

macOS

Customer service

Troubleshooting

Documentation

On-site work

Communication

Hardware knowledge

Education

High school diploma or equivalent

Tools

Ticketing system

Remote management tools

Job description

BRMi is seeking a Desktop Support Technician to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. The role covers installing, configuring, maintaining, and troubleshooting computer hardware, software, and peripherals to support daily operations across a large campus.

The ideal candidate has foundational knowledge of Windows and macOS, with strong customer service and documentation skills.