Onsite IT Support Technician — Windows, AD & MS 365

Hempel Paints Kuwait Company W.L.L.; Texas; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible HSA and FSA options

12 paid holidays

15 vacation days

6 personal days

401(k) match

Life insurance

Disability (short/long-term)

Maternity/Paternity leave

Flexible work policy

Job summary

Hempel Paints Kuwait Company W.L.L. is seeking an Onsite IT Services & Support Technician in Dallas, Texas.

You will provide end‑user support for laptops, desktops, printers, and mobile devices, troubleshoot Windows OS, M365, and server issues, and manage AD/Entra ID, Intune enrollment, and Exchange mailboxes. The role requires 3–5 years of hands‑on IT support experience, strong communication, and independent time management in a fast‑paced environment.

Qualifications

• 3–5 years of experience in an IT support or helpdesk technician role.
• Strong working knowledge of Active Directory, Entra ID, Intune, Exchange Server, and Microsoft 365 administration.
• Familiarity with networking fundamentals and troubleshooting.
• Hands‑on experience supporting hardware (printers, laptops, desktops).
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• End‑User Support: Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures.
• Technical support on RF scanners, label and network printers.
• Support end users with software installations, configuration, and general IT inquiries; Microsoft Infrastructure Support; Manage and maintain Active Directory user accounts, groups, and permissions; Support Entra ID (Azure AD) identity management tasks; Assist with Intune Company Portal device enrollment, compliance, and application deployment; Perform basic administration of Exchange Server and Microsoft 365 mailboxes, distribution lists, and policies.
• Networking & Systems: Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, DNS, DHCP); Collaborate with network teams to elevate and resolve connectivity problems; Support VPN access and remote connectivity tools.
• Hardware & Peripheral Support: Diagnose and repair issues with laptops, desktops, printers, and other office equipment; Perform hardware upgrades, imaging, and device lifecycle management; Maintain inventory of IT equipment and assist with asset tracking.

Skills

End-User Support

Windows OS

Microsoft 365

Active Directory

Entra ID (Azure AD)

Intune

Exchange Server

Networking

Hardware Support

Communication

Tools

ServiceNow

Jira

PowerShell

Job description

Hempel Paints Kuwait Company W.L.L. is seeking an Onsite IT Services & Support Technician in Dallas, Texas.

You will provide end‑user support for laptops, desktops, printers, and mobile devices, troubleshoot Windows OS, M365, and server issues, and manage AD/Entra ID, Intune enrollment, and Exchange mailboxes. The role requires 3–5 years of hands‑on IT support experience, strong communication, and independent time management in a fast‑paced environment.