IT Services & Support Technician

Hempel; Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible HSA/FSA

12 holidays

15 vacation days

6 personal days

401(k) with company match

Life insurance

Paid parental leave

Flexible work policy

Job summary

Hempel Paints Kuwait Company W.L.L. is seeking an IT Services & Support Technician to join our onsite team in Dallas, TX.

You will provide end-user support for laptops, desktops, mobiles, and peripherals, resolving Windows and Office 365 issues, and assisting with hardware repairs. The role emphasizes Active Directory, Entra ID, Intune, Exchange, and Microsoft 365 administration, plus basic networking and VPN support.

Qualifications

• 3–5 years of IT helpdesk or IT support experience
• Strong AD, Entra ID, Intune, Exchange and Microsoft 365 administration knowledge
• Familiarity with basic networking and hardware troubleshooting

Responsibilities

• Provide on-site end-user support for laptops, desktops, mobile devices, and peripherals
• Troubleshoot Windows OS, Office 365 apps, and hardware failures
• Manage Active Directory, Entra ID, Intune, and Exchange mailboxes
• Assist with VPN access, network connectivity, and basic LAN/WAN issues
• Maintain asset inventory and assist with device lifecycle

Skills

Active Directory

Entra ID/Azure AD

Intune

Exchange Server

Microsoft 365 administration

Networking fundamentals

Hardware support

Customer service

Education

CompTIA A+/Network+/Microsoft certifications

Tools

ServiceNow

Jira

PowerShell basics

Job description

**Job title:****IT Services & Support Technician****Location: Dallas, Texas** **Schedule: onsite****Reports to: IT Service Delivery Manager****Hempel**, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries.Customer‐focused **Onsite IT Support Technician** with 3 to 5 years of proven skills and hands‐on experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fast‐paced setting, enjoys solving technical challenges, and takes pride in delivering excellent end‐user support.**Essential Responsibilities**:**End‐User Support*** Provide onsite technical assistance for laptops, desktops, mobile devices, and peripherals* Troubleshoot and resolve issues related to Windows OS, Microsoft Office 365 applications, and hardware failures* Technical support on RF scanners, label and network printers.* Support end users with software installations, configuration, and general IT inquiries**Microsoft Infrastructure Support*** Manage and maintain **Active Directory** user accounts, groups, and permissions* Support **Entra ID (Azure AD)** identity management tasks* Assist with **Intune Company Portal** device enrollment, compliance, and application deployment* Perform basic administration of **Exchange Server** and **Microsoft 365** mailboxes, distribution lists, and policies**Networking & Systems*** Troubleshoot basic networking issues (LAN/WAN, Wi‐Fi, DNS, DHCP)* Collaborate with network teams to escalate and resolve connectivity problems* Support VPN access and remote connectivity tools**Hardware & Peripheral Support*** Diagnose and repair issues with laptops, desktops, printers, and other office equipment* Perform hardware upgrades, imaging, and device lifecycle management* Maintain inventory of IT equipment and assist with asset tracking**Minimum Qualifications:*** 3–5 years of experience in an IT support or helpdesk technician role* Strong working knowledge of **Active Directory**, **Entra ID**, **Intune**, **Exchange Server**, and **Microsoft 365 administration*** Familiarity with networking fundamentals and troubleshooting* Hands‐on experience supporting hardware (printers, laptops, desktops)* Excellent communication, customer service, and problem‐solving skills* Ability to work independently and manage multiple priorities**Preferred Skills (but not required)*** Experience with ticketing systems (ServiceNow, Jira, etc.)* Basic PowerShell knowledge* CompTIA A+, Network+, or Microsoft certifications**What is in it for you?*** Medical, dental and vision insurance coverage options that begin on your first day of employment* Flexible HSA and FSA options to manage healthcare and dependent care expenses* 12 paid holidays* 15 vacation days to start* 6 personal days* Paid leave for jury duty and bereavement* 401(k) plan options with immediate company match and full vesting from day one* Basic life insurance, short-term and long-term disability coverage for the unexpected* Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.* A strong flexibility policy making you thrive both in your job and privately**Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.**