Onsite IT Technician — Windows & Network Support (Houston)

EPIC PIPING, LLC; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive insurance and benefit opts

Company-paid life insurance and long‑…

Paid time off and holiday time

401(k) plans with company match

Job summary

Epic Piping is seeking an IT Technician to join our on-site IT team in Houston. You will provide Level 1 and 2 support for desktops, laptops, and peripherals, install and configure Windows workstations, and support Microsoft 365 applications.

The role requires strong troubleshooting, customer service, and the ability to work independently in a fast-paced manufacturing environment. You will coordinate with corporate IT, assist with onboarding/offboarding, and participate in IT projects while

Qualifications

• Associate degree (2-year college or technical school) preferred.
• 3+ years of experience providing level 1 and level 2 technical support.
• Strong knowledge of Microsoft Windows desktop operating system and Microsoft Office applications; experience with AD/Entra ID.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, kiosks, mobile devices, printers, scanners, and peripheral equipment.
• Respond to and resolve user support requests through the Helpdesk ticketing system in a timely and professional manner.
• Install, configure, deploy, maintain, and troubleshoot Windows workstations and related hardware.
• Perform workstation setup, software installation, imaging, hardware upgrades, and equipment replacement.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and other applications.
• Troubleshoot user account issues, including password resets and access requests.
• Maintain records of daily data communication transactions and remediation actions via the Helpdesk system.
• Assist with installation, maintenance, and troubleshooting of local network equipment and conference room tech.

Skills

Windows OS

MS Office

Active Directory

Office 365

Networking basics

Troubleshooting

Customer service

Communication

Travel willingness

Education

Associate degree

Tools

Helpdesk ticketing system

Remote support tools

Job description

Epic Piping is seeking an IT Technician to join our on-site IT team in Houston. You will provide Level 1 and 2 support for desktops, laptops, and peripherals, install and configure Windows workstations, and support Microsoft 365 applications.

The role requires strong troubleshooting, customer service, and the ability to work independently in a fast-paced manufacturing environment. You will coordinate with corporate IT, assist with onboarding/offboarding, and participate in IT projects while