Houston Downtown On-Site IT Engineer - Windows, AD & 365

Olmec Systems, LLC; Houston (TX); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401k with company matching

Paid time off

Job summary

Olmec is seeking an On-Site IT Engineer to be the first line of contact for a client in downtown Houston. The role involves hands-on support for Windows devices, AD, and Microsoft 365, with some travel to the Pasadena plant.

You’ll work with a team of IT professionals to resolve issues, document actions, and ensure smooth IT operations. The ideal candidate has strong Windows, AD, and M365 experience, basic networking knowledge, and excellent customer service skills.

Qualifications

• Proven experience as a Helpdesk Technician or similar technical support role.
• Strong knowledge of Windows desktop operating systems (Windows 10/11).
• Experience with Active Directory administration and troubleshooting.
• Proficiency in supporting Microsoft 365 applications and services.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with ConnectWise ticketing system or other similar software.
• Ability to work independently and manage multiple tasks simultaneously.
• Customer-focused mindset with a dedication to delivering high-quality service.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Responsibilities

• Provide onsite technical support for Windows desktops, laptops, and other end-user devices at the client’s office.
• Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
• Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
• Perform hardware and software installations, configurations, and upgrades.
• Troubleshoot network connectivity issues and assist with basic network administration tasks.
• Maintain accurate documentation of all support activities, including incident reports and resolutions.
• Collaborate with remote support teams and elevate complex issues when necessary.
• Educate end-users on best practices and provide training as needed.
• Ensure timely resolution of all IT issues and provide exceptional customer service.
• Managing and prioritizing issues via a ticketing system.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking basics

ConnectWise

Customer service

Tools

ConnectWise

Job description

Olmec is seeking an On-Site IT Engineer to be the first line of contact for a client in downtown Houston. The role involves hands-on support for Windows devices, AD, and Microsoft 365, with some travel to the Pasadena plant.

You’ll work with a team of IT professionals to resolve issues, document actions, and ensure smooth IT operations. The ideal candidate has strong Windows, AD, and M365 experience, basic networking knowledge, and excellent customer service skills.