Onsite IT Support Technician - Troubleshooter & Deployments

State of Michigan; Dimondale (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

State of Michigan is seeking an Information Technology Technician to provide IT support to employees and partners on a 100% onsite basis. The role involves logging and tracking requests, initial diagnosis, and escalation as needed, plus hardware/software installation and user assistance.

The position requires a one-year certificate in an IT field and offers comprehensive state benefits, tuition reduction opportunities, and extensive vacation and sick time schedules.

Qualifications

• Certificate in information systems or related field or one-year curriculum.
• Experience with logging and tracking IT helpdesk requests.
• Ability to diagnose and escalate issues to appropriate teams.

Responsibilities

• Log, categorize, and prioritize incidents.
• Provide technical assistance in implementing technology initiatives.
• Install and maintain hardware and software and assist users.
• Answer technical phone lines.

Skills

Troubleshooting

Technical support

Customer service

Phone support

Education

Information technology certificate

Tools

Workstations hardware

Software installation

Networking basics

Job description

State of Michigan is seeking an Information Technology Technician to provide IT support to employees and partners on a 100% onsite basis. The role involves logging and tracking requests, initial diagnosis, and escalation as needed, plus hardware/software installation and user assistance.

The position requires a one-year certificate in an IT field and offers comprehensive state benefits, tuition reduction opportunities, and extensive vacation and sick time schedules.