IT Technician 7-E9 - Field Services User Build

State of Michigan; Dimondale (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

State of Michigan is seeking an Information Technology Technician to provide IT support to employees and partners on a 100% onsite basis. The role involves logging and tracking requests, initial diagnosis, and escalation as needed, plus hardware/software installation and user assistance.

The position requires a one-year certificate in an IT field and offers comprehensive state benefits, tuition reduction opportunities, and extensive vacation and sick time schedules.

Qualifications

• Certificate in information systems or related field or one-year curriculum.
• Experience with logging and tracking IT helpdesk requests.
• Ability to diagnose and escalate issues to appropriate teams.

Responsibilities

• Log, categorize, and prioritize incidents.
• Provide technical assistance in implementing technology initiatives.
• Install and maintain hardware and software and assist users.
• Answer technical phone lines.

Skills

Troubleshooting

Technical support

Customer service

Phone support

Education

Information technology certificate

Tools

Workstations hardware

Software installation

Networking basics

Job description

Job Responsibilities

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining both hardware and software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.

Additional Information

• Position Description
• The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
• This position is 100% onsite and not eligible for a hybrid or remote work schedule.

The State of Michigan offers a competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation, and sick time policies, and an ability to successfully juggle your work and family life.

Education

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

Experience

• Information Technology Technician 7: No specific type or amount is required.
• Information Technology Technician 8: One year of experience equivalent to an Information Technology Technician 7.
• Information Technology Technician E9: Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8. Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

View the job specifications at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologyTechnician.pdf

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

DTMB Human Resources uses E-Verify in conjunction with the federal I-9 form to verify authorization of employment. DTMB does not provide sponsorship for employment visa status. To be appointed by DTMB, an applicant must be currently authorized to work in the United States for any employer.

DTMB does not participate in STEM-OPT.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.