IT Helpdesk Technician: Troubleshoot, Install & Support

State of Michigan; Dimondale (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The State of Michigan's Department of Technology, Management and Budget seeks an Information Technology Technician to support state employees and partners. Responsibilities include logging and tracking requests, diagnosing issues, and implementing technology initiatives.

You will install and maintain software and assist with workstations and related hardware, answering technical lines as needed. Eligibility details and employment verification are required; CTMB emphasizes reliable support and

Qualifications

• Log and track requests from clients and provide initial diagnosis.
• Provide technical assistance in implementing technology and automation initiatives.
• Install and maintain software on workstations and related hardware.
• Answer technical phone lines and escalate when needed.

Responsibilities

• Log, categorize, and prioritize incidents or requests.
• Perform initial diagnosis and determine if escalation is necessary.
• Install and maintain software on workstations and related hardware.
• Serve as a troubleshooter in the use of technology for staff.

Skills

IT support

Troubleshooting

Incident logging

Phone support

Education

Certificate in information systems / data processing / electronics technology / mainframe operations / microcomputer systems

Tools

Software installation

Hardware maintenance

Workstations

Job description

The State of Michigan's Department of Technology, Management and Budget seeks an Information Technology Technician to support state employees and partners. Responsibilities include logging and tracking requests, diagnosing issues, and implementing technology initiatives.

You will install and maintain software and assist with workstations and related hardware, answering technical lines as needed. Eligibility details and employment verification are required; CTMB emphasizes reliable support and