Onsite IT Support Technician – Manufacturing & OT

JCW Group; Elwood (KS); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

JCW Group in Elwood, KS is seeking an experienced IT Support Technician for a 12-month, on-site role at a regulated manufacturing and R&D site. You will be the hands-on first line for end-user IT support, asset management, and day-to-day site IT operations across production and laboratory environments.

The successful candidate will troubleshoot desktops, laptops, printers, and phones, support Windows 11 and Office 365, and collaborate with OT teams to ensure uptime and compliant operations.

Qualifikationen

• A minimum of Associate or Bachelor's degree in IT, CS, Engineering, or equivalent experience.
• 7+ years of professional IT support covering end-user compute, O365, and devices.
• Hands-on asset and incident management experience, ideally ServiceNow.
• Basic networking knowledge (IP, switches, cabling) and servers.
• Excellent communication to support users at all levels; on-site environment.

Aufgaben

• Serve as deskside and end-user support for desktops, laptops, printers, and mobile devices.
• Manage assets, incidents, service requests, and changes through ServiceNow.
• Support on-site network infrastructure including switches, cabling, and servers.
• Collaborate with IT and OT teams for manufacturing and lab operations.
• Assist with infrastructure projects, technology refresh, and procurement.
• Create and maintain documentation and SOPs per site requirements.
• Provide on-call support to maintain 24/7 site operations.

Kenntnisse

End-user support

ServiceNow

Office 365

Windows 11

IT asset management

Networking basics

Documentation

Ausbildung

Associate or Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Office 365

Windows 11

Jobbeschreibung

JCW Group in Elwood, KS is seeking an experienced IT Support Technician for a 12-month, on-site role at a regulated manufacturing and R&D site. You will be the hands-on first line for end-user IT support, asset management, and day-to-day site IT operations across production and laboratory environments.

The successful candidate will troubleshoot desktops, laptops, printers, and phones, support Windows 11 and Office 365, and collaborate with OT teams to ensure uptime and compliant operations.