Onsite IT Services Engineer - Manufacturing & Office

Johnsonville

Holton (KS)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Monthly bonus

401k with company match

Medical, dental and vision insurance

Flexible spending accounts

Disability and life insurance

Fertility and adoption assistance

Paid time off (including parental time

Job summary

Johnsonville seeks an IT Technical Services Engineer to provide responsive technical support for office, manufacturing, and site-based technology. You will troubleshoot, document, and collaborate with the Technical Services team.

With a minimum of one year in information systems and skills in Windows, O365, Intune, Autopilot, iOS and macOS, you will handle diverse endpoints and printing environments while delivering strong customer service and clear communication.

Qualifications

Associate’s degree in Information Systems or Computer Science preferred.
Minimum of one year of professional information systems experience.
Working knowledge of Windows, O365, MS Intune, Autopilot, iOS, macOS, cloud technologies, hardware and software applications.

Responsibilities

Deploy, maintain, troubleshoot, and support endpoint, printing, mobility, access control, conference room, and manufacturing technology across office and production environments.
Support manufacturing-floor technology, including label printers, RF scanners, rugged tablets, OT workstations, SAP printing, Loftware-related processes, and shop-floor peripherals.
Provide support for office, badge, label, SAP, and specialty printing environments, including setup, troubleshooting, queue validation, replacement coordination, and vendor escalation.
Deploy, configure, troubleshoot, and lifecycle-manage Windows, iOS, macOS, rugged tablets, Apple TV, and other endpoint devices using standard management, asset, and lease-return processes.
Perform first-level troubleshooting for wired, wireless, VPN, and device connectivity issues, coordinating escalation with infrastructure or application teams as needed.
Own incidents and service requests through resolution with accurate documentation, timely member updates, clear closure notes, and appropriate escalation.
Create and maintain knowledge base articles, SOPs, troubleshooting guides, and process documentation to improve consistency, onboarding, and service quality.
Serve as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, site contacts, and service providers.