IT Support Technician

JCW Resourcing; Elwood (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

JCW Group in Elwood, KS is seeking an experienced IT Support Technician for a 12-month, on-site role at a regulated manufacturing and R&D site. You will be the hands-on first line for end-user IT support, asset management, and day-to-day site IT operations across production and laboratory environments.

The successful candidate will troubleshoot desktops, laptops, printers, and phones, support Windows 11 and Office 365, and collaborate with OT teams to ensure uptime and compliant operations.

Qualifications

• A minimum of Associate or Bachelor's degree in IT, CS, Engineering, or equivalent experience.
• 7+ years of professional IT support covering end-user compute, O365, and devices.
• Hands-on asset and incident management experience, ideally ServiceNow.
• Basic networking knowledge (IP, switches, cabling) and servers.
• Excellent communication to support users at all levels; on-site environment.

Responsibilities

• Serve as deskside and end-user support for desktops, laptops, printers, and mobile devices.
• Manage assets, incidents, service requests, and changes through ServiceNow.
• Support on-site network infrastructure including switches, cabling, and servers.
• Collaborate with IT and OT teams for manufacturing and lab operations.
• Assist with infrastructure projects, technology refresh, and procurement.
• Create and maintain documentation and SOPs per site requirements.
• Provide on-call support to maintain 24/7 site operations.

Skills

End-user support

ServiceNow

Office 365

Windows 11

IT asset management

Networking basics

Documentation

Education

Associate or Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Office 365

Windows 11

Job description

IT Support Technician

Home / Jobseekers / Jobs / IT Support Technician share Posted: 26/10/2026 Location: Elwood, Kansas, United States Job type: Contract

IT Support Technician
Location: Elwood, KS (100% on-site)
Contract: 12 months
Schedule: Monday to Friday, standard 8-hour day shift, with some on-call support for 24/7 operations

About the Role
We're seeking an experienced IT Support Technician to join a regulated manufacturing and R&D site in Elwood, KS. This is a hands-on, on-site role supporting end users, local infrastructure, and site IT operations across production and laboratory environments. The ideal candidate is a strong troubleshooter and communicator who is comfortable working alongside both IT and Operational Technology (OT) teams in a manufacturing setting.

What You'll Do

• Serve as the primary point of contact for deskside and end-user support, handling break/fix issues and IMAC (install, move, add, change) requests across desktops, laptops, workstations, printers, iDevices and other mobile devices, Windows 11, Microsoft Office/O365, Teams, and phone systems
• Manage IT assets, configuration records, incidents, service requests, and change tickets through ServiceNow, maintaining accurate asset and lifecycle records
• Support on-site network infrastructure including IP connectivity, switches, wireless access points, cabling, servers, and server room upkeep
• Support IT systems tied to manufacturing and lab operations, partnering with OT teams as needed
• Assist with local infrastructure projects, technology refresh and lifecycle initiatives, and equipment procurement
• Create and maintain documentation and SOPs in line with site and regulatory requirements
• Provide on-call support as needed to maintain continuity of 24/7 site operations

What You Bring

• Associate or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent level of experience
• 7+ years of professional IT support experience covering end-user support, end-user compute, workstations, printers, O365, and iDevices
• Hands-on experience with asset management and incident management, ideally using ServiceNow
• Basic but practical knowledge of networking (IP, switches, APs), cabling, and servers
• Exceptional troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment
• Excellent communication skills, with the ability to support users at all levels of the organization
• Willingness to work on-site full time with exposure to production and R&D environments

Preferred Qualifications

• Prior IT support experience within a manufacturing facility
• Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments
• Proven ability to collaborate effectively across IT and OT environments
• Familiarity with ITIL practices and formal IT service management frameworks