IT Tech Site Support

Mondo; Pasadena (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401K

Job summary

Mondo is seeking an onsite IT Support Technician to provide boots-on-the-ground technical support across manufacturing, warehouse, laboratory, and office environments at one of three site locations (Bayport TX, Dayton OH, Midland MI). The role is a 12-month contract with option to extend, starting ASAP.

You will handle desktops, laptops, tablets, rugged devices, printers, and scanners; troubleshoot factory PCs and HMIs; assist with wired/wireless networks; support Office 365 and Teams; maintain

Qualifications

• 2–5 years of hands-on IT support experience in end-user or field support.
• Proficiency with Windows 10/11 environments.
• Experience troubleshooting printers, scanners, and rugged/mobile devices.
• Familiarity with ticketing systems and structured troubleshooting.
• Strong communication and ability to work independently in industrial settings.

Responsibilities

• Support desktops, laptops, tablets, rugged mobile devices, and industrial hardware.
• Troubleshoot production-floor PCs, HMIs, thin clients, scanners, label printers, handheld terminals.
• Assist with wired, wireless, and industrial Wi‑Fi connectivity issues, including basic network troubleshooting.
• Support end users with Office 365, Teams, and collaboration tools.
• Maintain asset inventory and coordinate procurement activities across environments.
• Coordinate with OT teams and elevate plant-floor issues to remote or site IT leadership.
• Follow all safety and PPE protocols while providing cross-site support as needed.

Skills

IT support

Windows 10/11

Printers/Scanners

Ticketing systems

Clear communication

Tools

ServiceNow

Industrial networking

Job description

Job Title: IT Support Technician

Location-Type: Onsite, Bayport TX / Dayton OH / Midland MI (candidates must be local to one of the three sites)

Start Date: ASAP

Duration: Contract, 12 months with option to extend

Compensation Range: $24-26/hr W2

Benefits: Eligible for Health, Dental, Vision, and 401K

Visa Sponsorship: Not eligible for visa sponsorship

Job Description

The client is seeking an onsite IT Support Technician to serve as boots-on-the-ground technical support across manufacturing, warehouse, laboratory, and office environments at one of three site locations.

Job Summary

• Support desktops, laptops, tablets, rugged mobile devices, and industrial hardware across office, lab, manufacturing, and warehouse environments.
• Troubleshoot production-floor PCs, HMIs, thin clients, scanners, label printers, and handheld terminals.
• Assist with wired, wireless, and industrial Wi‑Fi connectivity issues, including basic network troubleshooting.
• Support end users with Office 365, Teams, and collaboration tools, including common login and peripheral issues.
• Maintain asset inventory and coordinate procurement activities across multiple environments.
• Coordinate with OT teams and elevate plant-floor issues to remote or site IT leadership as appropriate.
• Follow all manufacturing and warehouse safety and PPE protocols while providing cross-site support as needed.

Minimum Requirements

• 2-5 years of hands‑on IT support experience in an end‑user or field support capacity.
• Proficiency supporting Windows 10 and Windows 11 environments.
• Experience troubleshooting printers, scanners, and mobile or rugged devices (including Android and tablets).
• Familiarity with ticketing systems and structured troubleshooting methodologies.
• Strong communication skills and ability to work independently in an industrial or manufacturing setting.

Preferred Qualifications

• Experience supporting IT in a manufacturing or warehouse environment.
• Familiarity with ServiceNow or similar ITSM platforms.
• Experience with industrial networking equipment, including basic switch and wireless access point troubleshooting.
• Strong organizational and documentation skills with ability to coordinate site-level IT activities.