Onsite IT Support Technician – Manufacturing & Networks

Alliance of Professionals & Consultants, Inc. (APC); Kenosha (WI); On-site; USD 56,000 - 63,000; Part time

Job summary

Alliance of Professionals & Consultants, Inc. (APC) is seeking an IT Support Technician for an onsite, 6-month contract in Pleasant Prairie, WI. The role involves hands-on end-user support, server and network troubleshooting, and collaboration with Site IT leadership to deploy manufacturing IT solutions.

Responsibilities include incident coordination, root-cause analysis, and documentation. Requires a degree in IT/CS/Engineering and at least three years of IT infrastructure or support

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• Minimum of three years of progressive IT infrastructure, operations, or technical support experience.
• Strong knowledge of computer hardware, operating systems, peripherals, endpoint troubleshooting, and standard support practices.
• Ability to communicate clearly with end users, technical teams, vendors, and leadership.

Responsibilities

• Provide on-site and remote technical support for end-user devices, specialized workstations, servers, network and telecommunications equipment, peripherals, and business-specific applications.
• Apply structured troubleshooting and help desk practices to diagnose technical issues, identify root causes, restore service, and elevate issues with complete and accurate technical information when necessary.
• Partner with end users, vendors, project teams, and the Site IT Leader to assess requirements and implement practical, scalable IT solutions, including solutions of moderate complexity.
• Support the installation, configuration, integration, and lifecycle management of manufacturing applications and associated IT infrastructure.
• Install, configure, support, and maintain standard, specialized, and customized applications, computers, and workstations used across business functions, manufacturing, laboratories, and Research & Development environments.
• Support wired and wireless network infrastructure, including switches, wireless access points, structured cabling, VoIP phones, and connectivity troubleshooting.
• Coordinate incident resolution, provide the appropriate level of support, and engage or escalate to specialized support teams when required.
• Communicate status, risks, business impact, and recovery expectations to stakeholders early and throughout the resolution process.
• Participate in service restoration and cross-functional support teams to restore services safely, quickly, and in accordance with established standards.
• Perform root cause analysis for recurring issues and recommend preventive actions, procedures, controls, and service improvements.
• Define and maintain clear support documentation, standard operating procedures, knowledge articles, and technical records.
• Act as a liaison between Corporate IT and site business or functional teams to promote compliance with cybersecurity requirements, architecture standards, policies, and enterprise initiatives.
• Proactively identify technology, reliability, support, and process improvement opportunities at assigned sites; plan and execute projects of limited duration and scope.
• Coordinate vendor activities for business-specific applications and infrastructure services, including implementation, support, and issue resolution.
• Participate in an on-call rotation and provide after-hours support for critical incidents, planned maintenance, and site needs as required.

Skills

End-user support

Windows OS

Troubleshooting

Communication skills

Multi-tasking

Education

Associate's or Bachelor's degree in IT/CS/Engineering

Job description

Alliance of Professionals & Consultants, Inc. (APC) is seeking an IT Support Technician for an onsite, 6-month contract in Pleasant Prairie, WI. The role involves hands-on end-user support, server and network troubleshooting, and collaboration with Site IT leadership to deploy manufacturing IT solutions.

Responsibilities include incident coordination, root-cause analysis, and documentation. Requires a degree in IT/CS/Engineering and at least three years of IT infrastructure or support