IT Support Technician

Alliance of Professionals & Consultants, Inc.; Pleasant Prairie (WI); On-site; USD 56,000 - 63,000; Full time

Job summary

Alliance of Professionals & Consultants, Inc. is seeking an IT Support Technician for an onsite 6-month contract in Pleasant Prairie, WI. The role covers end-user support, manufacturing apps, and a broad IT infrastructure scope across offices and production environments.

You will work with the Site IT Leader, handle incidents, and implement scalable IT solutions while ensuring cybersecurity and policy compliance. Applicants should have a technical IT background and strong communication skills.

Qualifications

• Associate's or bachelor's degree in IT or related field.
• Minimum of three years IT infrastructure or technical support experience.
• Strong knowledge of hardware, operating systems, peripherals, and troubleshooting.
• Excellent written and verbal communication with stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel to satellite locations and provide after-hours support.

Responsibilities

• Provide on-site and remote technical support for end-user devices, workstations, servers, network and telecom equipment, peripherals, and business applications.
• Diagnose issues, apply structured troubleshooting, restore service, and escalate with complete information.
• Collaborate with users, vendors, project teams, and Site IT Leader to implement scalable IT solutions.
• Support installation, configuration, integration, and lifecycle management of manufacturing apps and IT infrastructure.
• Install, configure, and maintain applications, computers, and workstations across functions.
• Support wired/wireless network infrastructure including switches, APs, cabling, VoIP, and troubleshooting.
• Coordinate incident resolution and escalate as required.
• Communicate status, risks, and impact to stakeholders early and throughout.
• Participate in service restoration and cross-functional teams.
• Perform root cause analysis and recommend improvements.
• Define and maintain SOPs, knowledge articles, and technical records.
• Promote cybersecurity and enterprise standards across site teams.
• Identify opportunities and plan short projects; coordinate vendor activities.
• Participate in on-call rotation and after-hours support.

Skills

Troubleshooting

Communication

Problem solving

Prioritization

Team collaboration

Education

Associate's or bachelor's degree in IT or related field

Tools

DELMIAWorks/IQMS

Job description

Job Title

IT Support Technician

Type of Engagement

6-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)

Work Location

Onsite position in Pleasant Prairie, WI

Essential Job Responsibilities

• Provide on-site and remote technical support for end-user devices, specialized workstations, servers, network and telecommunications equipment, peripherals, and business-specific applications.
• Apply structured troubleshooting and help desk practices to diagnose technical issues, identify root causes, restore service, and elevate issues with complete and accurate technical information when necessary.
• Partner with end users, vendors, project teams, and the Site IT Leader to assess requirements and implement practical, scalable IT solutions, including solutions of moderate complexity.
• Support the installation, configuration, integration, and lifecycle management of manufacturing applications and associated IT infrastructure.
• Install, configure, support, and maintain standard, specialized, and customized applications, computers, and workstations used across business functions, manufacturing, laboratories, and Research & Development environments.
• Support wired and wireless network infrastructure, including switches, wireless access points, structured cabling, VoIP phones, and connectivity troubleshooting.
• Coordinate incident resolution, provide the appropriate level of support, and engage or escalate to specialized support teams when required.
• Communicate status, risks, business impact, and recovery expectations to stakeholders early and throughout the resolution process.
• Participate in service restoration and cross-functional support teams to restore services safely, quickly, and in accordance with established standards.
• Perform root cause analysis for recurring issues and recommend preventive actions, procedures, controls, and service improvements.
• Define and maintain clear support documentation, standard operating procedures, knowledge articles, and technical records.
• Act as a liaison between Corporate IT and site business or functional teams to promote compliance with cybersecurity requirements, architecture standards, policies, and enterprise initiatives.
• Proactively identify technology, reliability, support, and process improvement opportunities at assigned sites; plan and execute projects of limited duration and scope.
• Coordinate vendor activities for business-specific applications and infrastructure services, including implementation, support, and issue resolution.
• Participate in an on-call rotation and provide after-hours support for critical incidents, planned maintenance, and site needs as required.

Technical Knowledge and Support Responsibilities

• End-User Computing and Collaboration: Windows 7, 10 & 11 deployment, configuration, troubleshooting, patching, and lifecycle support.
• Microsoft 365 Apps, Microsoft Teams, SharePoint Online, and OneDrive support.
• Microsoft Intune or equivalent endpoint management experience, including device configuration, application deployment, compliance, and troubleshooting.
• Microsoft Entra ID fundamentals, including user, group, device, and access‑related troubleshooting within approved support responsibilities.
• Support for laptops, desktops, high‑performance workstations, mobile devices, printers, scanners, label printers, and meeting‑room technology.
• Ticket review and trend analysis to improve responsiveness, identify recurring problems, and support service‑level performance.
• Infrastructure and Compute: Windows Server administration and support, including file‑share permissions, service monitoring, performance review, and basic troubleshooting; server installation, rack‑and‑stack activities, commissioning, decommissioning, and coordination of hardware lifecycle work; working knowledge of virtualization, backup and recovery, monitoring, and infrastructure security concepts.
• Network and Telecommunications: Working knowledge of wired and wireless network architecture, TCP/IP, VLANs, DHCP, DNS, LAN troubleshooting, structured cabling, and IP telephony; experience supporting enterprise switches and wireless access points; familiarity with Ubiquiti or comparable network platforms is beneficial; basic understanding of firewall concepts, static routes, access administration, and rule‑review processes.
• Manufacturing and Business Applications: Experience supporting integrated desktop and server‑based business applications; performing initial troubleshooting of manufacturing‑ and operational‑technology‑related IT issues; familiarity with DELMIAWorks Manufacturing ERP, formerly IQMS, is beneficial; ability to quickly learn and support unfamiliar business‑specific, manufacturing, laboratory, analytical, engineering, and operational technology applications.

Required Skills & Experience

• Associate's or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• Minimum of three years of progressive IT infrastructure, operations, or technical support experience.
• Strong knowledge of computer hardware, operating systems, peripherals, endpoint troubleshooting, and standard support practices.
• Effective written and verbal communication skills, with the ability to communicate clearly with end users, technical teams, vendors, and leadership.
• Strong troubleshooting, analytical, documentation, prioritization, and problem‑solving skills.
• Demonstrated ability to assess existing support practices, identify improvement opportunities, and apply established IT standards to increase reliability, consistency, security, and supportability.
• Ability to manage multiple priorities, work collaboratively, and operate effectively in a fast‑paced, technically diverse environment.
• The successful candidate must be comfortable supporting both office and production users.
• Ability to support executive‑level users with professionalism, discretion, and urgency.
• Ability to travel to supported satellite locations and provide on‑call or after‑hours support as business needs require.

Big Bonus Points if you Have:

• Previous experience providing IT support in a manufacturing, distribution, laboratory, engineering, or other operational environment is beneficial but not required.
• Familiarity with Windows and Apple operating systems.
• Experience supporting iPhone, iPad, Android, and other mobile devices.
• Understanding of local and network printing, print servers, direct IP printing, barcode or label‑printing technologies, and associated workflows.
• Basic understanding of Internet of Things and operational technology environments, including appropriate cybersecurity and network‑segmentation considerations.
• Experience with IT service management practices, asset lifecycle management, change management, and knowledge management.
• Demonstrated ability to build productive cross‑functional relationships and translate business needs into supportable technical solutions.

Job Requisition #

40427

Pay Information

A reasonable estimate of the pay range for this role is $41.00 - $46.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Equal Opportunity Employer Statement

APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.

All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.