Onsite IT Support Specialist for Manufacturing

Smc Ltd.; Town of Somerset (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement savings

Paid holiday and PTO

Life and disability insurance

Promotional opportunities

Training and career growth programs

Employee Assistance Program

Climate-controlled environment

Job summary

SMC Ltd. in Somerset, WI is seeking an onsite IT technician to answer software questions and test/replace basic hardware. The role typically runs Monday through Friday during daytime hours and involves direct customer support and hands-on hardware/software maintenance.

Responsibilities include fixing and installing computer systems, printers, servers, and networking gear, plus providing user training and guidance to resolve issues efficiently.

Qualifications

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of computer operations, programming and hardware/software in use by SMC.
• Ability to diagnose and resolve computer software and network problems.
• Ability to interact with users and provide clear instruction and training; or obtain information to correct problems promptly.
• Ability to correctly install and maintain computer hardware and software.

Responsibilities

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
• Provide computer/network support relating to software and hardware problems.
• Work directly with customers to provide services and help to resolve computer problems.
• Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
• Test programs and systems by analyzing them to determine likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.

Skills

Troubleshooting

Computer hardware

Networking

Self-starter

Team player

Training

Education

High School Diploma or equivalent

Job description

SMC Ltd. in Somerset, WI is seeking an onsite IT technician to answer software questions and test/replace basic hardware. The role typically runs Monday through Friday during daytime hours and involves direct customer support and hands-on hardware/software maintenance.

Responsibilities include fixing and installing computer systems, printers, servers, and networking gear, plus providing user training and guidance to resolve issues efficiently.