Onsite IT Support Analyst — Manufacturing Tech

SMC Ltd; Town of Somerset (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement savings

Paid holiday and PTO

Life and disability insurance

Promotional opportunities

Training and career growth programs

Tuition reimbursement

Employee Assistance Program

Job summary

SMC Ltd. in Somerset, WI is seeking an onsite IT Support Technician to answer software questions and test/replace basic hardware. The role generally runs Monday through Friday—days, with direct customer interaction to resolve computer problems.

The ideal candidate has a High School Diploma, strong written and verbal communication skills, and the ability to work independently as part of a team. Knowledge of computer hardware/software and basic network concepts is expected.

Qualifications

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of computer operations, programming and hardware/software used by SMC.
• Ability to troubleshoot computer software and network problems.
• Ability to train users and provide clear instruction.

Responsibilities

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and related IT equipment.
• Provide computer/network support for software and hardware problems.
• Work directly with customers to provide services and help resolve issues.
• Use judgment to determine appropriate maintenance level to solve problems.
• Test programs and systems to identify likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide instruction on equipment usage and network features.

Skills

Communication skills

Self-motivation

Team player

Troubleshooting

Customer interaction

Education

High School Diploma

Job description

SMC Ltd. in Somerset, WI is seeking an onsite IT Support Technician to answer software questions and test/replace basic hardware. The role generally runs Monday through Friday—days, with direct customer interaction to resolve computer problems.

The ideal candidate has a High School Diploma, strong written and verbal communication skills, and the ability to work independently as part of a team. Knowledge of computer hardware/software and basic network concepts is expected.