Onsite IT Support Specialist - Manufacturing

F2OnSite; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

F2OnSite in New York City is seeking an IT Specialist to provide hands-on technology support onsite across manufacturing, engineering, design, and general business operations.

The role covers Windows and Mac platforms, incident resolution, and collaboration with IT teams. You will assist with software, printing, devices, and CAD/CAM applications in a fast-paced environment, contributing to IT initiatives and system improvements.

Qualifications

• Demonstrated familiarity with computers and common workplace peripherals.
• Experience performing setup, configuration, and troubleshooting of end-user workstations and enterprise software.
• Understanding of IT Service Management (ITSM) frameworks and ticketing platforms.

Responsibilities

• Serve as the primary technical contact for employees requiring onsite IT support.
• Diagnose and resolve issues involving laptops, desktops, phones, printers, scanners, and mobile devices.
• Coordinate with internal and external IT teams to resolve problems and support operations.
• Assist users with engineering and design software used in production workflows.

Skills

Windows support

Mac support

Troubleshooting

ITSM

Tools

ServiceNow

Job description

F2OnSite in New York City is seeking an IT Specialist to provide hands-on technology support onsite across manufacturing, engineering, design, and general business operations.

The role covers Windows and Mac platforms, incident resolution, and collaboration with IT teams. You will assist with software, printing, devices, and CAD/CAM applications in a fast-paced environment, contributing to IT initiatives and system improvements.