Onsite IT Support Technician II - Customer-Centric Desk Help

IDR, Inc.; Englewood (CO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Job summary

IDR, Inc. is seeking an IT Support Technician II to join a government or DoD site in Englewood, Colorado.

The role focuses on high-energy, customer-focused desktop support in a walk-up IT Café environment, ensuring end-user satisfaction with effective technical solutions. Responsibilities include onsite troubleshooting, resolving Tier 1–2 issues, and collaborating with the help desk while delivering exceptional customer service.

Qualifications

• Own user issues from initial contact to resolution and ensure timely support.
• Demonstrate strong communication and a customer care philosophy.
• Be a team player with knowledge sharing and collaboration across help desk teams.
• Basic knowledge of IT standards related to computers, printers, networks, drivers and peripherals.

Responsibilities

• Provide onsite desktop support and troubleshooting for end users at a government agency location.
• Interact with users in a walk-up IT Café setting, delivering excellent customer service.
• Own user issues from initial contact to resolution, ensuring timely and effective support.
• Collaborate with help desk teams to resolve Tier 1–2 technical problems.

Skills

On-site support

Customer service

Issue ownership

Team collaboration

Communication

Job description

IDR, Inc. is seeking an IT Support Technician II to join a government or DoD site in Englewood, Colorado.

The role focuses on high-energy, customer-focused desktop support in a walk-up IT Café environment, ensuring end-user satisfaction with effective technical solutions. Responsibilities include onsite troubleshooting, resolving Tier 1–2 issues, and collaborating with the help desk while delivering exceptional customer service.