IT Support Technician

Links Technology Solutions, Inc.; Englewood, Northern (CO, KY); Hybrid; USD 40,000 - 67,000; Full time

Benefits offered by this job

10 Days PTO

Health, Dental, and Vision Insurance

Matching 401k

Job summary

Links Technology Solutions, Inc. in Englewood, CO is seeking a driven IT Support Technician II to join our client's team for a 12-month contract in the aerospace and defense sector.

The role focuses on providing desktop, network, and software support to employees, with onsite work in Englewood. Candidates should have an Associate's Degree with 2+ years of relevant experience, strong communication skills, and the ability to translate user needs into technical solutions.

Qualifications

• Associate's Degree in a related field with 2+ years of relevant experience.
• Customer/solution ownership and drive for excellence.
• Team focused with knowledge sharing.
• Written and verbal communication with end users.
• Translate user and business needs into technical solutions.
• Basic IT standards: computers, printers, network tech, drivers, software troubleshooting, VPN, RSA, VTC and peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software.

Responsibilities

• Provide computer, hardware, and software support to employees.
• Install, troubleshoot, service, and repair desktop/laptop computers and network equipment.
• Investigate needs and recommend software and hardware purchases to meet those needs.

Education

Associate's Degree in a related field with 2+ years of relevant experience

Tools

VPN technologies

RSA

Video Teleconference (VTC)

Job description

Links Technology is seeking a driven and skilled IT Support Technician to join our client's team in Englewood, CO. Our client is a leading aerospace and defense firm, renowned for delivering customer-focused technology and best-of-breed integrations. This is a contract role for 12 months, with potential for extension.

Responsibilities of the IT Support Technician:

• As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
• You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
• You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Qualifications of the IT Support Technician:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Benefits of the IT Support Technician:

• 10 Days PTO
• Health, Dental, and Vision Insurance
• Matching 401k
• Paying up to $32/hr
• Onsite role is Englewood, CO
• 12 month+ contract