Onsite IT Support Technician I — Gainesville

Kincell Bio, LLC; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Kincell Bio seeks a highly motivated Technician I to join the Information Technology team in Gainesville, FL. The role supports end users, troubleshoots IT issues, and ensures smooth service delivery with minimal supervision.

Site-based position with non-standard hours. The ideal candidate has 0–3 years’ experience, strong English communication, and the ability to work independently and with vendors within a biotech environment.

Qualifications

• Troubleshoot, diagnose, and resolve issues on PCs and 3rd party applications.
• Strong communication and leadership skills across all levels.
• Detail-oriented with excellent written and verbal communication.
• Able to understand written or verbal instructions in English and complete tasks independently.

Responsibilities

• Provide in-house IT support for End Users.
• Manage operations and service delivery with minimal supervision.
• Resolve user application and hardware issues.
• Identify new tasks and technology to improve employee experience.
• Interact with vendors and escort them around the facility.

Skills

End user support

Troubleshooting

Communication

Vendor coordination

Education

High School Diploma

Job description

Kincell Bio seeks a highly motivated Technician I to join the Information Technology team in Gainesville, FL. The role supports end users, troubleshoots IT issues, and ensures smooth service delivery with minimal supervision.

Site-based position with non-standard hours. The ideal candidate has 0–3 years’ experience, strong English communication, and the ability to work independently and with vendors within a biotech environment.