IT Helpdesk Technician I — Growth in Biotech IT

Kincell Bio; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kincell Bio in Gainesville, FL is seeking a Technician I to join the IT team. You will provide end-user support, troubleshoot hardware and software, and help keep systems running smoothly in a fast-paced research environment.

This site-based role requires strong communication, the ability to work with vendors, and a proactive approach to resolving issues. Prior IT support experience is welcome, with opportunities to grow in a collaborative company focused on cell therapies and GMP-like

Qualifications

• High School Diploma or equivalent.
• 0–3 years’ IT support experience.
• Troubleshoot PC and 3rd party applications.
• Strong written and verbal communication.
• Ability to work with vendors and teams.

Responsibilities

• Provide in-house support for End Users.
• Knowledge of operations and service delivery and the ability to manage critical situations with minimum supervision.
• Resolution of user application and hardware issues.
• Ability to identify new/additional tasks and technology that improve employee experience.
• Great understanding of Computers and Troubleshooting skills.
• Interact with vendors and escort them around a facility and instruct the vendor as to the actions that need to be taken.

Skills

Troubleshooting PC & apps

End-user support

Leadership

Communication

Detail-oriented

English instructions

Education

High School Diploma

Job description

Kincell Bio in Gainesville, FL is seeking a Technician I to join the IT team. You will provide end-user support, troubleshoot hardware and software, and help keep systems running smoothly in a fast-paced research environment.

This site-based role requires strong communication, the ability to work with vendors, and a proactive approach to resolving issues. Prior IT support experience is welcome, with opportunities to grow in a collaborative company focused on cell therapies and GMP-like