Temporary Worker, Technician I, Information Technology

Kincell Bio; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kincell Bio in Gainesville, FL is seeking a Technician I to join the IT team. You will provide end-user support, troubleshoot hardware and software, and help keep systems running smoothly in a fast-paced research environment.

This site-based role requires strong communication, the ability to work with vendors, and a proactive approach to resolving issues. Prior IT support experience is welcome, with opportunities to grow in a collaborative company focused on cell therapies and GMP-like

Qualifications

• High School Diploma or equivalent.
• 0–3 years’ IT support experience.
• Troubleshoot PC and 3rd party applications.
• Strong written and verbal communication.
• Ability to work with vendors and teams.

Responsibilities

• Provide in-house support for End Users.
• Knowledge of operations and service delivery and the ability to manage critical situations with minimum supervision.
• Resolution of user application and hardware issues.
• Ability to identify new/additional tasks and technology that improve employee experience.
• Great understanding of Computers and Troubleshooting skills.
• Interact with vendors and escort them around a facility and instruct the vendor as to the actions that need to be taken.

Skills

Troubleshooting PC & apps

End-user support

Leadership

Communication

Detail-oriented

English instructions

Education

High School Diploma

Job description

Kincell Bio engineers cells into therapies. With manufacturing facilities located in Research Triangle Park, NC and Gainesville, FL, Kincell Bio is a contract development and manufacturing organization (CDMO) with the mission to streamline CMC development, apply expertise in analytical and process development and GMP manufacturing, testing and release from early clinical to pivotal studies and product launch. Kincell Bio is focused on supporting innovative companies developing immune cell therapies, including autologous and allogeneic CAR-T, TCR, TILs, Tregs and CAR-NK technologies. We offer challenging career opportunities, competitive benefits, and an environment that recognizes and rewards performance.

For more information, please visit our website at www.kincellbio.com.

Kincell is seeking a highly motivated Technician I who will be a key contributor to a dynamic and collaborative Information Technology team.

The Technician I will support the Kincell IT team by providing end user support and troubleshooting.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This list contains the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform role-related duties other than those contained in this document.

• Provide in-house support for End Users
• Knowledge of operations and service delivery and the ability to manage critical situations with minimum supervision.
• Resolution of user application and hardware issues.
• Ability to identify new/additional tasks and technology that improve employee experience.
• Great understanding of Computers and Troubleshooting skills.
• Ability to interact and work with vendors and escort them around a facility and instruct the vendor as to the actions that need to be taken regarding the purpose of their visit.
• Other duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.

• High School Diploma
• 0 – 3 years’ experience
• Ability to troubleshoot, diagnose, and resolve issues on PCs and 3rd party applications supported by Corporate Infrastructure and Security and engaging functional teams.
• Strong personal skills in leadership, persuasion, and communication with all levels of the organization.
• Detail-oriented, excellent written and verbal communication skills required.
• Mechanical / Analytical skills
• Able to understand written or verbal instructions (in English) and effectively complete tasks accurately and independently.

Physical Demands

• Adjusting or moving objects weighing up to 25lbs.
• Operating machinery and/or power tools.

Travel Requirements

• None

Location

• This is a site-based position located in Gainesville, FL, and it will require some non-standard working hours, including early morning or late evening.

Kincell Bio provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable, federal, state, and local laws. Kincell Bio complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.