Onsite IT Support Technician – Higher Ed & Classroom Tech

Mondo; Waterville (ME); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo is seeking an IT Support Technician for our Waterville, ME campus to provide onsite help desk support for faculty, staff, and students in a fast-paced higher education setting. The role emphasizes excellent customer service while troubleshooting hardware, software, and end-user technology across Windows and Mac.

The ideal candidate has 1–3 years of IT support experience, strong problem-solving skills, and the ability to work fully onsite with minimal supervision in a collaborative IT team.

Qualifications

• 1–3 years of IT support, help desk, desktop support, or a related technical role.
• Experience supporting Windows and Mac operating systems.
• Strong customer service skills with the ability to communicate effectively with non-technical users.
• Ability to troubleshoot and resolve technical issues independently.
• Strong attention to detail and excellent problem-solving skills.
• Comfortable working fully onsite in a customer-facing support environment.

Responsibilities

• Provide Tier 1-1.5 technical support for faculty and staff members.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues across Windows and Mac environments.
• Support faculty, staff, and students with technology-related requests and provide excellent customer service.
• Assist with software installations, printer setup, device troubleshooting, and general desktop support.
• Provide onsite support by visiting classrooms, offices, and campus locations to resolve technical issues.
• Assist with classroom technology needs and time-sensitive issues impacting instruction.
• Document and track support requests through ticketing systems.
• Collaborate with IT team members to elevate and resolve more complex technical issues.

Skills

IT support

Customer service

Windows

Mac

Onsite support

Tools

Ticketing systems

Job description

Mondo is seeking an IT Support Technician for our Waterville, ME campus to provide onsite help desk support for faculty, staff, and students in a fast-paced higher education setting. The role emphasizes excellent customer service while troubleshooting hardware, software, and end-user technology across Windows and Mac.

The ideal candidate has 1–3 years of IT support experience, strong problem-solving skills, and the ability to work fully onsite with minimal supervision in a collaborative IT team.