IT Technician: Windows/Mac & Classroom Tech

Fairfield Department of Health; Fairfield (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Fairfield University is seeking an on-site IT Support Technician to assist faculty, staff, and students with Windows 10/11 and Mac OS issues. You will diagnose hardware, software, and network problems, perform updates, and help maintain classroom technology and AV equipment.

The role requires 3–5 years in a service-based environment, strong customer service, and excellent communication. Evening/weekend coverage may be needed with manager approval; remote support is possible with approval.

Qualifications

• BA/BS in technical field or equivalent experience; 3–5 years in a service-based environment providing technical support.
• Strong customer service orientation with excellent communication and organization.
• Experience supporting Windows 10/11 and Mac OS in a campus setting is preferred.

Responsibilities

• Provide Tier 1/2 technical support for faculty, staff, and students with hardware, software, and network issues.
• Diagnose and resolve issues with computers, printers, and classroom/event spaces; perform updates and upgrades as needed.
• Maintain asset databases, backups, and documentation; assist in procurement and moves/adds/changes as required.
• Occasional overnight/weekend work and remote support with manager approval; ensure issue escalation when needed.

Skills

Windows & Mac hardware

Networking basics

Troubleshooting

Customer service

Communication

Time management

Education

BA/BS in technical field or equivalent experience

Job description

Fairfield University is seeking an on-site IT Support Technician to assist faculty, staff, and students with Windows 10/11 and Mac OS issues. You will diagnose hardware, software, and network problems, perform updates, and help maintain classroom technology and AV equipment.

The role requires 3–5 years in a service-based environment, strong customer service, and excellent communication. Evening/weekend coverage may be needed with manager approval; remote support is possible with approval.