Onsite IT Support Technician Helpdesk and End-User Champion

Eldeco, Inc.; Piedmont (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Eldeco, the Southeasts premier employer of choice, is hiring an IT Support Technician for our Corporate Office in Piedmont, SC. This onsite role provides first-line technical support for end users facing hardware, software, and network issues.

You will respond to helpdesk requests, troubleshoot problems, and escalate to higher-level support when needed. The technician serves with a customer-focused approach, maintaining low downtime and professional service.

Qualifications

• High school diploma or equivalent required; associate degree or IT certification preferred.
• 1+ year of experience in technical support or IT-related field.
• Experience with Microsoft Windows, Office 365, and basic networking concepts.
• Familiarity with Active Directory, user permissions, and remote support tools.
• Certifications in CompTIA A+, Network+ or Microsoft Modern Desktop are a plus.

Responsibilities

• Respond promptly to incoming support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and basic network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and user accounts.
• Assist with onboarding and offboarding users, including hardware setup and access provisioning.
• Escalate unresolved technical issues to level two or level three support as appropriate.
• Maintain accurate documentation of support activities and solutions in the help desk system.
• Monitor and manage assigned tickets to ensure timely resolution in accordance with SLAs.
• Provide excellent customer service and maintain professionalism with all users.

Skills

Strong troubleshooting

Verbal and written communication

Customer-focused

Task prioritization

Active Directory basics

Remote support tools

Education

High school diploma or equivalent

Associate degree or IT certification preferred

Tools

Active Directory

Zendesk

Remote support tools

Job description

Eldeco, the Southeasts premier employer of choice, is hiring an IT Support Technician for our Corporate Office in Piedmont, SC. This onsite role provides first-line technical support for end users facing hardware, software, and network issues.

You will respond to helpdesk requests, troubleshoot problems, and escalate to higher-level support when needed. The technician serves with a customer-focused approach, maintaining low downtime and professional service.