Onsite End-User IT Support Analyst I

ECU Health; Kenansville (NC); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Benefits

Resumo da oferta

ECU Health Duplin Hospital in Kenansville, NC is seeking an IT Help Desk Technician to install, maintain and upgrade end-user hardware and software. The role requires monitoring ticket queues, meeting SLA, and providing both remote and on-site support.

Ideal candidates will have a high school diploma or higher, an introductory IT certification, and 1–3 years in a customer-service or helpdesk role. Excellent problem-solving and teamwork are essential.

Qualificações

• High School Diploma or higher required.
• Beginner IT certification (A+, Network+, Windows OS Fundamentals or equivalent) within 6 months of hire.
• 1–3 years in a customer-service or helpdesk role.
• Familiar with desktops, laptops, printers, scanners and tablets.
• Strong analytical and problem-solving abilities.
• Ability to work in a team-oriented, collaborative environment.
• Able to conduct research on computing issues as needed.

Responsabilidades

• Install, maintain and upgrade end-user hardware, software and peripherals.
• Monitor ticket queue and uphold SLA for assigned tickets.
• Troubleshoot issues from simple to moderate complexity.
• Provide remote or on-device support as needed.
• Use knowledge base articles to resolve issues.
• Enforce security principles.
• Follow asset management policies to ensure accurate information.
• Participate in projects.
• Collaborate with IS team members and other teams.

Conhecimentos

Customer service experience

Analytical thinking

Team-oriented

Research computing issues

Formação académica

High School Diploma or higher

A+/Network+/Windows OS Fundamentals or equivalent

Descrição da oferta de emprego

ECU Health Duplin Hospital in Kenansville, NC is seeking an IT Help Desk Technician to install, maintain and upgrade end-user hardware and software. The role requires monitoring ticket queues, meeting SLA, and providing both remote and on-site support.

Ideal candidates will have a high school diploma or higher, an introductory IT certification, and 1–3 years in a customer-service or helpdesk role. Excellent problem-solving and teamwork are essential.