IT Support Technician

Eldeco, Inc.; Piedmont (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Eldeco, the Southeasts premier employer of choice, is hiring an IT Support Technician for our Corporate Office in Piedmont, SC. This onsite role provides first-line technical support for end users facing hardware, software, and network issues.

You will respond to helpdesk requests, troubleshoot problems, and escalate to higher-level support when needed. The technician serves with a customer-focused approach, maintaining low downtime and professional service.

Qualifications

• High school diploma or equivalent required; associate degree or IT certification preferred.
• 1+ year of experience in technical support or IT-related field.
• Experience with Microsoft Windows, Office 365, and basic networking concepts.
• Familiarity with Active Directory, user permissions, and remote support tools.
• Certifications in CompTIA A+, Network+ or Microsoft Modern Desktop are a plus.

Responsibilities

• Respond promptly to incoming support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and basic network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and user accounts.
• Assist with onboarding and offboarding users, including hardware setup and access provisioning.
• Escalate unresolved technical issues to level two or level three support as appropriate.
• Maintain accurate documentation of support activities and solutions in the help desk system.
• Monitor and manage assigned tickets to ensure timely resolution in accordance with SLAs.
• Provide excellent customer service and maintain professionalism with all users.

Skills

Strong troubleshooting

Verbal and written communication

Customer-focused

Task prioritization

Active Directory basics

Remote support tools

Education

High school diploma or equivalent

Associate degree or IT certification preferred

Tools

Active Directory

Zendesk

Remote support tools

Job description

Eldeco, the Southeasts premier employer of choice is hiring an IT Support Technician. This onsite position is based out of our Corporate Office in Piedmont, SC. and provides first-line technical support for end users experiencing hardware, software, and network issues. This role is responsible for responding to helpdesk requests, troubleshooting technical problems, and ensuring timely resolution or escalation to higher-level support when necessary. The technician serves as the face of IT support, maintaining a customer-focused approach, and ensuring users experience minimal downtime.

This is an onsite position

Essential Duties and Responsibilities

• Respond promptly to incoming support requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and basic network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and user accounts.
• Assist with onboarding and offboarding users, including hardware setup and access provisioning.
• Escalate unresolved technical issues to level two or level three support as appropriate.
• Maintain accurate documentation of support activities and solutions in the help desk system.
• Monitor and manage assigned tickets to ensure timely resolution in accordance with SLAs.
• Provide excellent customer service and maintain professionalism with all users.
• Support basic cybersecurity practices such as password resets, MFA enrollment, and antivirus updates.
• Assist with inventory tracking for IT equipment and peripherals.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication.
• Customer-focused with a helpful and positive attitude.
• Ability to prioritize multiple tasks and meet deadlines.
• Basic understanding of Active Directory, user permissions, and remote support tools.
• Familiarity with IT ticketing systems (Zendesk preferred).

Education

• High school diploma or equivalent (associate degree or IT certification preferred)

Additional Requirements

• 1+ years of experience in technical support, help desk, or IT related field.
• Experience with Microsoft Windows, Office 365, and basic networking concepts.

Preferred certifications in one or more of the following:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate

Eldeco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, protected veteran status, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all employees.