Onsite IT Support Technician – Hardware & Networking

Eis group usa; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

EIS Groups in New York is seeking a solution-focused Desktop Support Technician to join our Information Technology team in an onsite capacity. You will diagnose and resolve hardware, software, networking, and connectivity issues to keep the organization productive.

The ideal candidate has an associate degree in IT or CS, with a bachelor's preferred, and proven experience in hands-on support, plus strong communication and customer-service skills.

Qualifications

• Associate's degree in IT/CS or related field.
• Bachelor's degree in related discipline preferred.
• Experience as Desktop Support or similar IT role.
• Strong knowledge of hardware, operating systems, networking, and troubleshooting.
• Familiarity with TeamViewer or similar remote-support platforms.

Responsibilities

• Provide hands-on onsite technical support to employees.
• Receive, document, prioritize, and resolve hardware and software requests.
• Maintain records of equipment, support requests, configurations, and completed work.
• Assist with setup and configuration of workstations for new employees.
• Educate employees on technology practices and help resolve issues.
• Escalate complex issues and coordinate with other IT professionals.

Skills

On-site support

Remote support

Hardware troubleshooting

Customer service

Communication skills

Education

Associate's degree in Information Technology or Computer Science

Bachelor's degree in related discipline preferred

Tools

TeamViewer

Job description

EIS Groups in New York is seeking a solution-focused Desktop Support Technician to join our Information Technology team in an onsite capacity. You will diagnose and resolve hardware, software, networking, and connectivity issues to keep the organization productive.

The ideal candidate has an associate degree in IT or CS, with a bachelor's preferred, and proven experience in hands-on support, plus strong communication and customer-service skills.