Onsite IT Support Engineer II - Fast-Paced Helpdesk

TekWissen LLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

TekWissen Group is seeking a Support Engineer II for onsite IT support in New York. You will install, maintain, and troubleshoot desktops, peripherals, and software, while resolving hardware and software issues and managing user permissions.

The role may shift sites within the assignment and requires flexible scheduling. The candidate should have 2+ years in a corporate helpdesk, strong communication skills, and the ability to work both independently and in a team.

Qualifications

• 2+ years supporting Windows, Mac and/or Linux in a corporate setting.
• High school diploma or equivalent; Associate degree in CS or related field.
• 2+ years in a helpdesk or desk-side environment.
• Strong verbal skills to communicate with technical and non-technical staff.
• Ability to work independently and as part of a team.
• Commitment to quality and multi-tasking skills.

Responsibilities

• Install, maintain and troubleshoot desktop computers, peripherals, software and related systems.
• Resolve issues affecting hardware, software and user permissions; perform routine maintenance.
• May rotate to different sites as needed to support clients.
• Field inquiries via chats, calls, email, and ticketing system; provide timely responses.
• Create detailed call logs documenting customer interactions.
• Follow SOPs and stay updated on policies and procedures.
• Assist with triage and escalation of outages; provide remote assistance for Teleconferencing and AV equipment.

Skills

Windows/Mac/Linux support

Customer service

Communication skills

Teamwork

Multi-tasking

Education

High school diploma or equivalent

Associate degree in Computer Science or related field

Bachelor's degree in Computer Science or IT

Tools

Ticketing system

Remote assistance tools

Teleconferencing systems

AV presentation equipment

Job description

TekWissen Group is seeking a Support Engineer II for onsite IT support in New York. You will install, maintain, and troubleshoot desktops, peripherals, and software, while resolving hardware and software issues and managing user permissions.

The role may shift sites within the assignment and requires flexible scheduling. The candidate should have 2+ years in a corporate helpdesk, strong communication skills, and the ability to work both independently and in a team.