Onsite IT Support Technician - Hands-On Troubleshooter

Eis group usa; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

EIS Groups is seeking a Desktop Support Technician to join our IT team for onsite work in Philadelphia. You will diagnose and resolve hardware, software, and network issues, ensuring smooth technology operation across the organization.

You will collaborate with employees and IT staff to provide timely, professional support, combining strong technical knowledge with excellent communication and customer service.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field.
• Bachelor's degree in a related discipline strongly preferred.
• Experience as Desktop Support Technician or similar IT position.
• Strong knowledge of computer hardware, operating systems, networking, and troubleshooting.
• Experience installing, configuring, upgrading, and maintaining computers and related equipment.
• Familiarity with TeamViewer or comparable remote-support platforms.
• Ability to provide onsite and remote technical support.
• Strong diagnostic, troubleshooting, installation, and problem-solving skills.

Responsibilities

• Provide hands-on onsite technical support to EIS Groups employees.
• Receive, document, prioritize, and resolve hardware and software support requests.
• Diagnose and troubleshoot desktop, laptop, printer, network, and connectivity issues.
• Configure and deploy new computers, routers, modems, peripherals, and other IT equipment.
• Install, configure, update, and maintain operating systems and business applications.
• Perform routine inspections, maintenance, upgrades, and repairs of IT equipment and installations.
• Provide onsite and remote technical assistance when required.
• Assist employees with software, hardware, account-access, and connectivity issues.
• Evaluate hardware and software requirements and make recommendations regarding purchases, upgrades, and replacements.

Skills

Hands-on troubleshooting

Customer service

Onsite technical support

Technical communication

Remote support

Education

Associate's degree in Information Technology

Bachelor's degree in related discipline

Tools

TeamViewer

Job description

EIS Groups is seeking a Desktop Support Technician to join our IT team for onsite work in Philadelphia. You will diagnose and resolve hardware, software, and network issues, ensuring smooth technology operation across the organization.

You will collaborate with employees and IT staff to provide timely, professional support, combining strong technical knowledge with excellent communication and customer service.