Onsite IT Support Pro – NYC Hardware & Network

Supportwave; New York, Northern (NY, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Supportwave is seeking an IT Support Specialist to join our on-site team in New York, NY. This full-time role focuses on delivering reliable technical assistance, maintaining IT infrastructure, and supporting daily operations in a fast-paced office environment.

The ideal candidate communicates clearly in English, resolves user issues efficiently through a ticketing system, and collaborates with end users and colleagues to ensure smooth operation of hardware, software, and network services.

Qualifications

• Must have experience in IT support and operations.
• Proficient in hardware and network troubleshooting.
• Experience installing and maintaining IT systems.

Responsibilities

• Deliver timely IT support and resolve user issues through the ticketing system
• Troubleshoot and repair hardware and network connectivity problems
• Install, configure, and maintain IT systems and related equipment
• Provide on-site assistance for technical setups and ongoing maintenance
• Document support activities and escalate complex issues as needed

Skills

IT Support

Hardware Troubleshooting

Network Troubleshooting

IT Systems Installation

Ticketing Systems

English

Job description

Supportwave is seeking an IT Support Specialist to join our on-site team in New York, NY. This full-time role focuses on delivering reliable technical assistance, maintaining IT infrastructure, and supporting daily operations in a fast-paced office environment.

The ideal candidate communicates clearly in English, resolves user issues efficiently through a ticketing system, and collaborates with end users and colleagues to ensure smooth operation of hardware, software, and network services.