On-Site IT Support Technician (Level I)

Sourcepass; Lake Ronkonkoma, Northern (NY, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Sourcepass is seeking an on-site IT Support Engineer to deliver Level I support and break/fix resolutions, plus installation of new equipment and services. This role covers eastern Suffolk County, NY, with hands-on hardware and software tasks.

The ideal candidate will hold an IT-related degree, communicate well, and work independently or in a team, delivering timely, well-documented solutions in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or related field.
• Experience as a Support Engineer or similar role.
• Clear communication and documentation skills.
• Ability to work independently or in a team.

Responsibilities

• Provide Level I IT support and break/fix resolution.
• Install new equipment and services on-site.
• Maintain accurate documentation and assist users.

Skills

Effective communication

Project planning

Independence

Team collaboration

Time management

Education

Bachelor's degree in IT or related field

Tools

Windows OS

ChromeOS

Microsoft 365

Active Directory

Google Workspace Admin

Apple MDM

Print Server

Windows Server OS

Job description

Sourcepass is seeking an on-site IT Support Engineer to deliver Level I support and break/fix resolutions, plus installation of new equipment and services. This role covers eastern Suffolk County, NY, with hands-on hardware and software tasks.

The ideal candidate will hold an IT-related degree, communicate well, and work independently or in a team, delivering timely, well-documented solutions in a fast-paced environment.