Onsite IT Support Technician - Hardware, Network & End-User Support

Fleet Feet Sports; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Training opportunities

Professional development

Discounts on products

Job summary

Fleet Feet Sports seeks an IT Support Technician to join our IT team at the Durham, NC Distribution Center. You will diagnose, repair, and maintain hardware and software components, install and configure computer hardware, and provide IT support across the organization.

The ideal candidate will have strong troubleshooting abilities, excellent customer service, and attention to detail. This onsite role requires occasional trips to the Carrboro, NC office and is based out of our Durham location,

Qualifications

• Minimum 2 years of IT experience, preferably in desktop support.
• Working knowledge of common hardware and operating systems.
• Able to communicate effectively about technology with employees of varying skill levels.
• Willingness to travel to stores as required.

Responsibilities

• Receiving and processing all help desk requests for current employees and retail stores.
• Supporting and maintaining hardware, software, and network equipment as necessary.
• Participating in testing, configuration, and training of new technology.
• Coordinate new hire setups, including ordering and configuration of equipment, email, and software installation.
• Provide technology support for new hire orientations.
• Collaborate with other team members on IT projects and initiatives.
• Maintain documentation and logs related to IT operations.
• Travel occasionally to support retail store locations.
• Other tasks and projects as assigned.

Skills

Help desk support

Customer service

Troubleshooting

Hardware & software knowledge

Job description

Fleet Feet Sports seeks an IT Support Technician to join our IT team at the Durham, NC Distribution Center. You will diagnose, repair, and maintain hardware and software components, install and configure computer hardware, and provide IT support across the organization.

The ideal candidate will have strong troubleshooting abilities, excellent customer service, and attention to detail. This onsite role requires occasional trips to the Carrboro, NC office and is based out of our Durham location,