IT Specialist — On-Site Tech Support for a Growing Brand

Feetures; Hickory (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Parking provided at Charlotte and Hick

20 PTO days + floating holiday + 10公司‑

Job summary

Feetures is seeking an IT Specialist to provide responsive technology support for our Newton, NC HQ in Hickory area. You’ll help keep employees and devices secure, troubleshoot issues, and assist with deployments and AI tool administration.

You will work on systems, applications, hardware, and asset management, ensuring smooth day-to-day IT operations and strong user support across the organization.

Qualifications

• Associate’s or bachelor’s degree in computer science, information technology, or a related field—or equivalent hands-on IT support experience
• Foundational experience supporting users, devices, operating systems, or business applications through work, internships, academic projects, certifications, or other practical experience

Responsibilities

• Provide timely, in-person and remote technical support to Feetures employees
• Diagnose and resolve hardware, software, connectivity, account-access, and peripheral issues
• Document issues and resolutions, escalate when needed, and ensure complete resolution
• Assist with deployment of laptops and mobile devices and manage asset inventory
• Support conference-room equipment and AI tool administration as required

Skills

Customer service mindset

Problem solving

Clear communication

Organized

Adaptable

Curious

Education

Associate’s or bachelor’s degree in computer science or IT

Equivalent hands-on IT support experience

Tools

NetSuite

Shopify

Microsoft 365

Google Workspace

Job description

Feetures is seeking an IT Specialist to provide responsive technology support for our Newton, NC HQ in Hickory area. You’ll help keep employees and devices secure, troubleshoot issues, and assist with deployments and AI tool administration.

You will work on systems, applications, hardware, and asset management, ensuring smooth day-to-day IT operations and strong user support across the organization.