IT Support Technician

Fleet Feet; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Training and advancement opportunities

Professional development

Community involvement

Discounts on training programs

Supportive teammates

Job summary

Fleet Feet in Durham, NC is seeking an IT Support Technician to diagnose, repair, and maintain hardware and software across the organization. The role installs and configures computer hardware and provides frontline IT support for multiple departments, with a focus on effective problem-solving and user-friendly service.

The position is onsite five days a week at the Durham distribution center with occasional trips to the Carrboro office.

Qualifications

• Minimum 2 years of experience in IT support or desktop support.
• Must be able to diagnose and resolve hardware/software issues.
• Strong communication with employees across skill levels.
• Ability to travel to stores up to 25%.
• Ability to lift up to 25 lbs.

Responsibilities

• Diagnose, repair, and maintain hardware and software components.
• Install and configure computer hardware.
• Provide IT support for the organization across departments.
• Interact with different levels of staff and listen to technical needs.
• Implement IT solutions based on user requirements.

Skills

IT support

Troubleshooting

Communication

Attention to detail

Team collaboration

Tools

Windows OS

Networking basics

Hardware maintenance

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

We are seeking an IT Support Technician to join our Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components. This individual will install and configure computer hardware and provide IT support for the organization. You will routinely interact with various departments and levels and listen to their technical needs and implement IT solutions. We are looking for someone with detailed knowledge of a variety of internet applications, networks, and operating systems.

The ideal candidate will possess phenomenal troubleshooting abilities, customer service, and attention to detail. This position is based out of our Fleet Feet Distribution Center located in Durham, NC, and requires occasional trips to the Carrboro, NC office.

The role is required to be onsite five days per week.

Qualifications

• Minimum 2 years of experience in IT, preferably in desktop support environments
• Working knowledge of common hardware and operating systems
• Familiarity with a range of operating systems and network technologies
• Strong attention to detail and organizational skills
• Ability to effectively communicate about technology with employees who have a wide range of technical skills
• Eagerness to train and learn about new technology and systems
• Ability to travel as required to stores (up to 25%)
• Ability to lift up to 25 lbs

Benefits

At Fleet Feet, we provide more than just a job. We offer opportunities to thrive, grow, and make a meaningful impact. Here’s what you can look forward to:

• • Robust benefits packageincluding medical, dental, vision, FSA, HSA, EAP, and more
  • 401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21+ at company-owned stores)
  • Training and advancement opportunitiesacross the Fleet Feet brand
  • Professional development programs, including mentorship, employee resource groups, and monthly learning sessions
  • Community involvement and service initiativessupporting local engagement
  • Discountson training programs and products
  • Supportive, passionate teammateswho live the mission every day
  • See the full offering in ourFleet Feet Benefits Summaryfor full-time employees working 30+ hours/week

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.