Onsite IT Support Technician — End-User & Network Services

Hirebridge; Charlotte (NC); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Employee-owned

Job summary

PC Construction is seeking an IT Support Technician to join our employee-owned team. This office-based role supports end users, manages devices, and expands IT services across regional offices and jobsites. The position is not remote and requires on-site work in Charlotte, NC.

You will own ticket management, assist with Intune/MDM, maintain antivirus and web proxy services, and provide training to new staff. Travel to regional offices and jobsites is required as needed.

Qualifications

• Experience providing end-user IT support and troubleshooting.
• Comfortable working in a fast-paced, customer-focused environment.
• Ability to manage user accounts, devices and software assets.
• Familiarity with mobile device management (MDM) and antivirus/web proxy basics.

Responsibilities

• Create, manage and remove users and devices.
• Manage device and software inventories in asset systems.
• Provide primary help desk support and ticket ownership.
• Administer Intune and MDM configurations for devices.
• Coordinate internet services and regional network support.
• Troubleshoot printers, switches, routers, and IP phones.
• Lead new employee IT orientation and onboarding.
• Provide remote site installation and support for remote data networks.
• Travel to regional offices and jobsites as needed.

Skills

Customer-focused

Self-starter

Ticket management

End-user support

Tools

Microsoft Intune

Microsoft Office

Egnyte

Job description

PC Construction is seeking an IT Support Technician to join our employee-owned team. This office-based role supports end users, manages devices, and expands IT services across regional offices and jobsites. The position is not remote and requires on-site work in Charlotte, NC.

You will own ticket management, assist with Intune/MDM, maintain antivirus and web proxy services, and provide training to new staff. Travel to regional offices and jobsites is required as needed.