IT Support Technician

Fleet Feet Sports; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Training opportunities

Professional development

Discounts on products

Job summary

Fleet Feet Sports seeks an IT Support Technician to join our IT team at the Durham, NC Distribution Center. You will diagnose, repair, and maintain hardware and software components, install and configure computer hardware, and provide IT support across the organization.

The ideal candidate will have strong troubleshooting abilities, excellent customer service, and attention to detail. This onsite role requires occasional trips to the Carrboro, NC office and is based out of our Durham location,

Qualifications

• Minimum 2 years of IT experience, preferably in desktop support.
• Working knowledge of common hardware and operating systems.
• Able to communicate effectively about technology with employees of varying skill levels.
• Willingness to travel to stores as required.

Responsibilities

• Receiving and processing all help desk requests for current employees and retail stores.
• Supporting and maintaining hardware, software, and network equipment as necessary.
• Participating in testing, configuration, and training of new technology.
• Coordinate new hire setups, including ordering and configuration of equipment, email, and software installation.
• Provide technology support for new hire orientations.
• Collaborate with other team members on IT projects and initiatives.
• Maintain documentation and logs related to IT operations.
• Travel occasionally to support retail store locations.
• Other tasks and projects as assigned.

Skills

Help desk support

Customer service

Troubleshooting

Hardware & software knowledge

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

We are seeking an IT Support Technician to join our new Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components. This individual will install and configure computer hardware and provide IT support for the organization. You will routinely interact with various departments and levels and listen to their technical needs and implement IT solutions. We are looking for someone with detailed knowledge of a variety of internet applications, networks, and operating systems.

The ideal candidate will possess phenomenal troubleshooting abilities, customer service, and attention to detail. This position is based out of our Fleet Feet Distribution Center located in Durham, NC, and requires occasional trips to the Carrboro, NC office.

The role is required to be onsite five days per week.

What You'll Do

• Receiving and processing all help desk requests for current employees and retail stores
• Supporting and maintaining hardware, software, and network equipment as necessary
• Participating in testing, configuration, and training of new technology
• Coordinate new hire setups, including ordering and configuration of equipment, email, and software installation
• Provide technology support for new hire orientations
• Collaborate with other team members on IT projects and initiatives
• Maintain documentation and logs related to IT operations
• Travel occasionally to support retail store locations
• Other tasks and projects as assigned

Qualifications

• Minimum 2 years of experience in IT, preferably in desktop support environments
• Working knowledge of common hardware and operating systems
• Familiarity with a range of operating systems and network technologies
• Strong attention to detail and organizational skills
• Ability to effectively communicate about technology with employees who have a wide range of technical skills
• Eagerness to train and learn about new technology and systems
• Ability to travel as required to stores

Why You'll Love It Here

At Fleet Feet, we create an environment where people feel connected, supported, and inspired every day. You’ll love working here if you’re looking for:

• A Purpose-Driven Mission – Everything we do is rooted in helping people live healthier, more fulfilled lives through movement.
• A Culture of Belonging – We welcome every perspective and encourage you to bring your whole self to work.
• Collaboration & Team Spirit – We run together—tackling challenges, celebrating milestones, and supporting one another along the way.
• Innovation & Growth – You’ll have the chance to learn, explore new ideas, and help shape the future of our brand.
• Energy & Fun – From daily problem-solving to team events, we keep the pace high-spirited and uplifting.

Benefits

At Fleet Feet, we provide more than just a job. We offer opportunities to thrive, grow, and make a meaningful impact. Here’s what you can look forward to:

• Robust benefits package including medical, dental, vision, FSA, HSA, EAP, and more
• 401(k) with 4% employer match and immediate vesting (available to part- and full-time employees age 21+ at company-owned stores)
• Training and advancement opportunities across the Fleet Feet brand
• Professional development programs, including mentorship, employee resource groups, and monthly learning sessions
• Community involvement and service initiatives supporting local engagement
• Discounts on training programs and products
• Supportive, passionate teammates who live the mission every day
• See the full offering in our Fleet Feet Benefits Summary for full-time employees working 30+ hours/week

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We encourage people of all backgrounds, experiences, abilities, and perspectives. Our dedication to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.