Onsite IT Support Technician — Hardware & Help Desk Pro

Insight Global; Hudson (OH); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Insight Global is hiring an IT Support Technician for Hudson, OH. You will diagnose and resolve computer hardware and software issues, fulfill hardware and software requests, and support other IT projects.

The role serves as a primary contact for employees with technical questions and may include remote, email, or phone assistance. Onsite five days per week, the candidate should have 1–2+ years in a similar role, basic IT knowledge, and strong customer service skills.

Qualifications

• 1–2+ years in IT support or help desk roles.
• Basic understanding of hardware, software, and OS.
• Strong problem-solving and diagnostic abilities.
• Excellent customer service and communication skills.
• Onsite five days per week in Hudson, OH.

Responsibilities

• Serve as first point of contact for technical issues and escalate when needed.
• Setup and support on-site and remote technology, including computers and network devices.
• Build and manage desktop and laptop systems for employees.
• Assist with identity and access management such as Active Directory.
• Analyze recurring issues and help implement preventative solutions.
• Review outstanding help desk items and identify training opportunities.
• Support asset management and coordinate with vendors.

Skills

IT Support

Help Desk

Troubleshooting

Customer Service

Onsite Support

Education

CompTIA A+

Tools

Jira

Job description

Insight Global is hiring an IT Support Technician for Hudson, OH. You will diagnose and resolve computer hardware and software issues, fulfill hardware and software requests, and support other IT projects.

The role serves as a primary contact for employees with technical questions and may include remote, email, or phone assistance. Onsite five days per week, the candidate should have 1–2+ years in a similar role, basic IT knowledge, and strong customer service skills.