Information Technology Support Technician

Insight Global; Hudson (OH); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Insight Global is hiring an IT Support Technician for Hudson, OH. You will diagnose and resolve computer hardware and software issues, fulfill hardware and software requests, and support other IT projects.

The role serves as a primary contact for employees with technical questions and may include remote, email, or phone assistance. Onsite five days per week, the candidate should have 1–2+ years in a similar role, basic IT knowledge, and strong customer service skills.

Qualifications

• 1–2+ years in IT support or help desk roles.
• Basic understanding of hardware, software, and OS.
• Strong problem-solving and diagnostic abilities.
• Excellent customer service and communication skills.
• Onsite five days per week in Hudson, OH.

Responsibilities

• Serve as first point of contact for technical issues and escalate when needed.
• Setup and support on-site and remote technology, including computers and network devices.
• Build and manage desktop and laptop systems for employees.
• Assist with identity and access management such as Active Directory.
• Analyze recurring issues and help implement preventative solutions.
• Review outstanding help desk items and identify training opportunities.
• Support asset management and coordinate with vendors.

Skills

IT Support

Help Desk

Troubleshooting

Customer Service

Onsite Support

Education

CompTIA A+

Tools

Jira

Job description

Location: Hudson, OH - 5 Days/Week onsite

Pay Rate: $18-22/hr

Must-Have Qualifications

• 1-2+ years of experience in an IT Support, Help Desk, Desktop Support, or similar technical support role
• Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies
• Strong problem-solving skills and ability to diagnose technical issues
• Excellent customer service and communication skills
• Ability to work onsite five days per week in Hudson, OH

Preferred Qualifications

• CompTIA A+ or similar certification
• Experience using Jira or another IT ticketing system
• Experience supporting hardware deployments, software rollouts, or enterprise technology implementations

Day to day:

Insight Global is looking to hire an IT Support Technician to sit in Hudson, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system.

Responsibilities:

• Serve as the first point of contact for technical issues throughout the organization; elevate issues as appropriate and assist with escalated support at higher levels.
• Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations.
• Build, configure, deploy, and manage desktop and laptop systems.
• Assist with identity and access management, including Active Directory and security/access integrations.
• Analyze recurring technical issues and recommend or help implement solutions to prevent future occurrences.
• Review and assist with outstanding help desk items; at higher levels, lead analysis to identify trends and user training opportunities.
• Support asset management activities for the entire organization.
• Perform supplementary IT tasks, including technology installations, project work assigned by systems or network engineers, and coordination with third-party vendors.
• Perform other duties as assigned by the supervisor.