On-Site IT Support Technician – Windows & VPN Expert

Virtual Company; Village of Fairport (NY); On-site; USD 36,000 - 39,000; Part time

Job summary

The Fountain Group is seeking an IT Desktop Support specialist for an on-site role in Fairport, NY. The candidate will provide technical assistance for computer systems, software, hardware, and end-user infrastructure at a manufacturing facility.

Responsibilities include imaging and deploying PCs, Active Directory familiarity, VPN troubleshooting, and support for MS Office and cloud applications. On-call 24/7 coverage may be required.

Qualifications

• Associate degree preferred; HS diploma or GED with relevant experience accepted.
• 1–3 years hardware experience beyond imaging/deployment.

Responsibilities

• Provide end-user computer, software, hardware, and infrastructure support in person at the Fairport, NY facility.
• Assist with Active Directory-related tasks and endpoint management.
• Troubleshoot hardware, software, and network issues including VPN connectivity.
• Imaging and deploying PCs; asset lifecycle management; printer and driver support.
• Document incidents and resolutions; assist on onboarding and meeting support.

Skills

Active Directory

Windows OS

Office 365

Imaging & deployment

Education

Associate degree

HS Diploma or GED

Tools

ServiceNow

Microsoft 365

Remote support tools

Job description

The Fountain Group is seeking an IT Desktop Support specialist for an on-site role in Fairport, NY. The candidate will provide technical assistance for computer systems, software, hardware, and end-user infrastructure at a manufacturing facility.

Responsibilities include imaging and deploying PCs, Active Directory familiarity, VPN troubleshooting, and support for MS Office and cloud applications. On-call 24/7 coverage may be required.