Desktop Support Technician

Eis group usa; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

EIS Groups in New York is seeking a solution-focused Desktop Support Technician to join our Information Technology team in an onsite capacity. You will diagnose and resolve hardware, software, networking, and connectivity issues to keep the organization productive.

The ideal candidate has an associate degree in IT or CS, with a bachelor's preferred, and proven experience in hands-on support, plus strong communication and customer-service skills.

Qualifications

• Associate's degree in IT/CS or related field.
• Bachelor's degree in related discipline preferred.
• Experience as Desktop Support or similar IT role.
• Strong knowledge of hardware, operating systems, networking, and troubleshooting.
• Familiarity with TeamViewer or similar remote-support platforms.

Responsibilities

• Provide hands-on onsite technical support to employees.
• Receive, document, prioritize, and resolve hardware and software requests.
• Maintain records of equipment, support requests, configurations, and completed work.
• Assist with setup and configuration of workstations for new employees.
• Educate employees on technology practices and help resolve issues.
• Escalate complex issues and coordinate with other IT professionals.

Skills

On-site support

Remote support

Hardware troubleshooting

Customer service

Communication skills

Education

Associate's degree in Information Technology or Computer Science

Bachelor's degree in related discipline preferred

Tools

TeamViewer

Job description

EIS Groups is seeking a solution-focused and customer-oriented Desktop Support Technician to join our Information Technology team in an onsite capacity. This position is ideal for an IT professional who enjoys hands-on troubleshooting, working directly with employees, and ensuring technology operates efficiently across the organization.

As a Desktop Support Technician at EIS Groups, you will serve as an important point of contact for employees experiencing technical issues. You will diagnose and resolve hardware, software, networking, and connectivity problems while helping maintain a reliable and secure IT environment.

Your Role at EIS Groups

You will work closely with employees and internal IT teams to provide timely, professional, and effective technical support. The successful candidate will combine strong technical knowledge with excellent communication and customer-service skills.

Key Responsibilities

• Provide hands-on onsite technical support to EIS Groups employees.
• Receive, document, prioritize, and resolve hardware and software support requests.
• Maintain accurate records of equipment, support requests, configurations, and completed technical work.
• Assist with the setup and configuration of workstations for new employees.
• Educate employees on appropriate technology practices and help them resolve common technical issues.
• Recommend appropriate technology training based on employees' individual needs.
• Escalate complex technical issues when necessary and coordinate with other IT professionals to ensure timely resolution.
• Help maintain a secure, organized, and dependable technology environment throughout EIS Groups.

Qualifications & Requirements

The ideal candidate will have:

• An Associate's degree in Information Technology, Computer Science, or a related field.
• A Bachelor's degree in a related discipline is strongly preferred.
• Previous experience as a Desktop Support Technician, IT Support Specialist, Help Desk Technician, or similar IT position.
• Strong knowledge of computer hardware, operating systems, networking, and technical troubleshooting.
• Familiarity with TeamViewer or comparable remote-support platforms.
• Ability to provide effective onsite and remote technical support.
• Strong diagnostic, troubleshooting, installation, and problem-solving skills.