Onsite Support Technician – Bronx

Atlantic Tomorrow's Office; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Travel expenses reimbursement

Job summary

Atlantic Tomorrow's Office invites an Onsite Support Technician to join our team at the Bronx location and nearby offices. You will handle hands-on IT support for workstations, servers, printers, networking gear, and third-party software, while contributing to project deployments and continuity testing.

Ideal candidates have an associate degree or equivalent, 3+ years onsite experience, strong communication, and familiarity with ConnectWise and VPN.

Qualifications

• 2 year degree in Computer & Information Science or related field preferred.
• Minimum 3 years of onsite or field service experience.
• Excellent interpersonal and communication skills; tailor to end user level.
• Certification preferred; ability to build desktops and laptops.
• Experience racking, stacking and patching network equipment.
• Ability to use ConnectWise for service tickets; review IT publications to stay current.

Responsibilities

• Provide onsite IT support for client locations in Bronx and surrounding boroughs.
• Work with project team on PC builds and network deployments.
• Troubleshoot PC connectivity and network elements including ISPs, firewalls, switches and wireless devices.
• Install Microsoft and 3rd party software; implement VPN and remote access.
• Document and update client environment; communicate incident progress and outages.
• Maintain IT rooms and assets; train staff on computer operations.

Skills

IT support

Customer service

Network troubleshooting

Documentation

Remote access

Ticketing

Education

Associate degree in Computer/Information Science (preferred)

Tools

ConnectWise

VPN

Windows environments

AD/DNS/DHCP

Job description

The Onsite Support Technician is responsible for providing onsite support at our clients main location in the Bronx NYC as well as their other locations the surrounding boroughs This relates to all technology utilized by the client including workstations servers printers networking equipment internet service providers and third party software The role also carries project implementation responsibilities with regards to all implemented products & technologies This includes but is not limited to workstation builds and deployments server & network equipment installations ISP deployments application installation and upgrades business continuity and disaster recovery testing The candidate will be reimbursed for their car andor mass transit expenses

Responsibilities

• IT support relating to technical issues involving Microsofts core business applicationsSupport services for Microsoft related technologies This includes areas such as basic troubleshooting of Exchange and addsmoveschanges for AD accounts
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot PC connectivity issues
• Troubleshoot network elements including ISP circuits firewalls network switches wireless equipment and telephone system
• Installation of Microsoft and all 3rd party software
• Remote access solution VPN implementation and support
• Document and update the client environment
• Escalate service issues when required
• Communication with customers as required keeping them informed of incident progress notifying them of impending changes or agreed outages
• Monitor network performance for availability utilization and latency
• Take the appropriate measures to resolve throughput issues escalating to the support team as required
• Keeps IT Rooms clean and organized
• Oversees the maintenance and tracking of assets
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• New staff onboarding participation

Qualifications

• 2 year degree in Computer & Information Science Computer Information Systems or closely related field is preferred
• Minimum 3 years of experience as an onsite or field service technician
• Excellent interpersonal skills and communication skills Candidate needs to be able to tailor communication to the proper skill level of the end user and include the appropriate detail to manage the end users expectations
• A certificationExperience building desktops and laptopsExperience racking stacking and patching network equipmentAbility to improve customer service satisfactionEnter and update all work as service tickets into ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityReview IT publications and online materials to remain up to date with current and future technologies emerging in the industryPrinciples techniques and concepts of network administrationKnowledge of office terminology practices and proceduresDemonstrates consistency in ability to be flexible Identifies and acts on problems quickly decisively and effectively Responds quickly to staff and peersOpen to change and new approaches Able to deal with ambiguity by responding appropriately & effectively to uncertain situations Takes the time to listen and encourages dialogue