Bronx Onsite IT Support Technician | Transport Reimbursed

Atlantic Tomorrow's Office; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Car and mass transit reimbursement

Job summary

Atlantic Tomorrow's Office seeks an Onsite Support Technician to provide on-site IT support at client locations in the Bronx, NYC and surrounding areas. Responsibilities include workstation and server deployments, software installs, VPN support, and network troubleshooting.

The role requires strong communication with end users and collaboration with project teams. The ideal candidate has 3+ years of onsite experience, an A+ certification, and experience with ConnectWise ticketing.

Qualifications

• 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
• Minimum 3 years of experience as an onsite or field service technician.
• A+ certification.
• Experience building desktops and laptops.
• Experience racking, stacking and patching network equipment.
• Ability to improve customer service satisfaction.
• Enter and update all work as service tickets into ConnectWise.

Responsibilities

• IT support relating to Microsoft's core business applications.
• Support services for Microsoft related technologies: basic troubleshooting of Exchange and AD changes.
• Work with the project management team on PC builds and network equipment deployments.
• Troubleshoot PC connectivity issues.
• Troubleshoot network elements including ISP circuits, firewalls, and switches.
• Install Microsoft and 3rd party software.
• Remote access solution (VPN) implementation and support.
• Document and update the client environment.
• Escalate service issues when required.
• Communicate with customers and inform them of incidents/outages.
• Monitor network performance for availability and latency; escalate when needed.
• Keep IT Rooms clean and organized.
• Oversee asset maintenance and tracking.
• Business Continuity & Disaster Recovery testing.
• Advise and train staff on computer operations and software applications.
• New staff onboarding participation

Skills

Excellent interpersonal skills

Communication skills

Independent work under deadlines

Tailor communication to end-user

Adaptable to change and ambiguity

Problem solving

Education

2 year degree in Computer & Information Science or related field

Tools

ConnectWise

VPN/Remote access

Job description

Atlantic Tomorrow's Office seeks an Onsite Support Technician to provide on-site IT support at client locations in the Bronx, NYC and surrounding areas. Responsibilities include workstation and server deployments, software installs, VPN support, and network troubleshooting.

The role requires strong communication with end users and collaboration with project teams. The ideal candidate has 3+ years of onsite experience, an A+ certification, and experience with ConnectWise ticketing.