Onsite IT Support Technician — Travel‑Ready & Windows 11

Bertelsmann; Pleasant Prairie (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Flexible spending accounts

Tuition reimbursement

Job summary

Arvato Direct Services Potsdam GmbH is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical issues. You will troubleshoot hardware, software, and network problems while maintaining workstation and LAN performance.

The role requires meticulous problem-solving, ability to work in a fast-paced environment, and willingness to travel 100% for setting up new office spaces. Strong communication across on-site and remote channels is essential.

Qualifications

• Minimum of 2 years' experience with RF Guns.
• Minimum of 2 years' experience with network configurations.
• Familiarity with Azure Active Directory is preferred.
• Experience working in a Windows 11 environment preferred.

Responsibilities

• Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
• Manage onsite support tickets within the service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with the next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor the site to identify and resolve issues proactively
• Oversee customer communication through to resolutions

Skills

RF Guns

Network configurations

Azure Active Directory

Windows 11

On-site support

Job description

Arvato Direct Services Potsdam GmbH is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical issues. You will troubleshoot hardware, software, and network problems while maintaining workstation and LAN performance.

The role requires meticulous problem-solving, ability to work in a fast-paced environment, and willingness to travel 100% for setting up new office spaces. Strong communication across on-site and remote channels is essential.