On-Site IT Technician – Windows & Mac Support

Eli Lilly and Company; Indianapolis (IN); On-site; USD 66,000 - 154,000; Full time

Job summary

Lilly in Indianapolis is seeking an IT Analyst to support Windows, Mac and iOS devices, focusing on productivity and secure IT solutions. You will troubleshoot hardware and software issues, coordinate with infrastructure teams, and deliver excellent user service in a fast-paced environment.

This on-site role requires strong customer service, knowledge of O365, and a proactive mindset to maintain security and performance across multiple sites in the Indianapolis area.

Qualifications

• Authorized to work in the United States on a full-time basis.
• Experience with Windows, Mac and iOS devices; strong troubleshooting.
• Knowledge of O365 apps and enterprise collaboration tools.

Responsibilities

• Be the face of IT, addressing hardware, software and network issues.
• Improve digital user experience and productivity through proactive support.
• Ensure devices meet security standards and patching requirements.

Skills

Windows OS

Mac OS

iOS

O365 Suite

Technical troubleshooting

Customer service

Security/compliance awareness

Education

High School Diploma/GED

Apple Certifications: A+ & ACSP

Microsoft 365 Fundamentals Certification

Tools

Apple Certified Support Professional

Microsoft 365 Fundamentals Certification

Azure/SharePoint/Teams tools

Job description

Lilly in Indianapolis is seeking an IT Analyst to support Windows, Mac and iOS devices, focusing on productivity and secure IT solutions. You will troubleshoot hardware and software issues, coordinate with infrastructure teams, and deliver excellent user service in a fast-paced environment.

This on-site role requires strong customer service, knowledge of O365, and a proactive mindset to maintain security and performance across multiple sites in the Indianapolis area.